Rheolwr digwyddiadau mawr

You can:

• track, log and correct information to protect assets and components

You can:

• manage service components to ensure they meet business needs and key performance indicators (KPIs)

You can:

• analyse and assess the impact of change
• document change requests
• action changes from change requests

You can:

• work collaboratively in a group, actively networking with others
• adapt feedback to ensure it’s effective and lasting
• use your initiative to identify problems or issues in the team dynamic and rectify them
• identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

You can:

• identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions

You can:

• manage the runbooks and the processes around service continuity
• test the runbooks to ensure that service availability is maintained

You can:

• lead the investigation and resolution of incidents

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate resolution and assist with its implementation
• determine preventative measures

You can:

• see the bigger picture by taking groups of services and investigating how to get the best of underlying services

You can:

• show you have a Level 3 service management framework qualification

You can:

• understand the core technical concepts related to the role, and apply them with guidance

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

Gallwch:

• dadansoddi sut mae gwasanaeth yn ffitio i lwybrau gofal ar draws sefydliadau
• gweithio gyda chlinigwyr, staff gofal, a chleifion i lunio gwasanaethau digidol
• egluro effaith penderfyniadau digidol ar ofal, diogelwch, a llwyth gwaith staff

Gallwch:

• cymhwyso egwyddorion diogelu data i'ch gwaith
• cyfrannu at asesiadau o'r effaith ar ddiogelu data
• ymdrin â cheisiadau am wybodaeth a chofnodion yn gywir

Gallwch:

• cymryd rhan mewn gweithdai peryglon a chyfrannu at log peryglon
• dilyn y broses rheoli risg glinigol ar gyfer eich gwaith
• darparu tystiolaeth ar gyfer achos diogelwch clinigol, fel canlyniadau profion

Gallwch:

• monitro rhybuddion a'u brysbennu gan ddefnyddio llyfrau rhedeg
• casglu tystiolaeth ac uwchgyfeirio digwyddiadau
• mireinio rheolau canfod syml dan arweiniad

Gallwch:

• cofnodi a diweddaru risgiau ar gyfer eich maes
• awgrymu mesurau rheoli ac olrhain camau gweithredu