用户研究员
用户研究员帮助团队了解使用和提供医疗卫生和照护服务的人，包括患者、照护者、临床医生和照护人员。他们安全且合乎伦理地规划和开展研究，将所学转化为清晰的洞察，并确保关于数字健康服务的决策基于真实需求的证据，包括那些最难使用服务的人的需求。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- UK GDaD PCF 角色
- User researcher (User-centred design)
- ESCO 职业
- user experience analyst (ISCO-08 2511)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 4 | 助理用户研究员 | Associate user researcher | AO/EO | 281 |
| 5 | 初级用户研究员 | Junior user researcher | EO/HEO | 342 |
| 6 | 用户研究员 | User researcher | HEO/SEO | 427 |
| 7 | 高级用户研究员 | Senior user researcher | SEO/G7 | 484 |
| 8b | 首席用户研究员 | Lead user researcher | G7/G6 | 591 |
| 8c | 用户研究主管 | Head of user research | G7/G6 | 650 |
在数字医疗卫生组织中
- 研究参与者常常身体不适、焦虑或处境脆弱，因此研究员要为知情同意、保护和参与者的身心健康做周密的计划。
- 研究中可能听到关于疾病、失去亲人或照护不佳的痛苦经历，因此研究员需要支持来应对对自己和团队的情绪影响。
- 临床医生和照护人员离开患者的时间很少，因此研究员在不干扰照护的情况下在临床环境中规划研究，通常通过观察和简短的访谈。
- 一些研究属于正式的健康研究或使用患者数据，因此研究员需要知道何时适用伦理或研究治理审批以及数据保护检查。
- 健康不平等确实存在，因此研究员有意识地努力纳入数字技能较弱、有残障或英语能力有限的人，以及最少使用服务的人。
UK GDaD PCF 角色描述
User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
user experience analyst
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
必备技能和知识（18）
技能与能力
- analyse business requirements
- assess users' interaction with ICT applications
- conduct qualitative research
- conduct quantitative research
- conduct research interview
- create prototype of user experience solutions
- define technical requirements
- execute ICT user research activities
- measure customer feedback
- measure software usability
- report analysis results
- use experience map
知识
可选技能和知识（27）
技能与能力
- apply systemic design thinking
- create website wireframe
- forecast future ICT network needs
- identify ICT user needs
- identify technological needs
- manage localisation
- perform market research
- test system accessibility for users with special needs
- use access control software
知识
- Agile project management
- ICT project management methodologies
- ICT system user requirements
- LDAP
- LINQ
- MDX
- N1QL
- Process-based management
- SPARQL
- World Wide Web Consortium standards
- XQuery
- lean project management
- online moderation techniques
- query languages
- resource description framework query language
- software metrics
- visual presentation techniques
- web analytics
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.