高级服务负责人

You can:

• set and iterate standards for working within different delivery methodologies
• actively promote collaboration and agreement to ensure the team delivers value at the right time
• experiment with new and innovative ways of working to enhance delivery outcomes
• research new and evolving delivery methodologies and identify how your role would work within them

You can:

• advocate for a range of effective research approaches across the organisation
• coach others in making decisions that meet user needs across a range of channels
• advocate for continuous use of user insights in teams
• use user insights to make strategic decisions to provide the best user experience

You can:

• ensure a business case is in place that provides sustainable funding
• identify measurable benefits that represent good value for money
• allocate money and make spending decisions across competing priorities
• enhance and own relationships with suppliers to increase quality and deliver good value outcomes
• act as an escalation point and work with stakeholders to manage financial and commercial risk

You can:

• ensure appropriate and proportionate governance and assurance is in place and is continuously improved, aligned to organisational and government needs
• guide teams through governance and assurance processes, such as service assessments, to ensure standards are met
• share the team's governance and assurance processes so stakeholders trust them to deliver value in a sustainable way

You can:

• ensure appropriate measures are in place to deliver valuable outcomes to users and agreed business benefits
• ensure metrics are used to monitor, manage and prioritise delivery and inform decision making
• demonstrate the value of the service and build understanding with stakeholders by ensuring effective data and insights are shared

You can:

• work and consult with the right people at the right time to move through the life cycle and deliver value
• use evidence to decide when a team should continue, change direction or stop
• identify tools and techniques required at different phases of the life cycle
• guide colleagues and stakeholders through different phases of the life cycle

You can:

• ensure a scalable operating model is in place to provide a resilient, high quality service
• coordinate teams from operations, policy, digital and delivery to operate and iterate a service
• ensure teams understand the importance of efficient service operations
• identify and overcome operational constraints
• act as the escalation point for major operational issues

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• support and coach others in creating and implementing a successful long-term strategy and tactical approach that others agree with
• influence and persuade stakeholders to support delivery of the strategy
• support with strategic decision making
• ensure strategic alignment across the organisation

您可以：

• 凭借对医疗卫生和照护体系的深刻理解塑造组织战略
• 代表组织与医疗卫生和照护领域的合作伙伴及负责人沟通
• 预判政策和服务变化将如何影响数字服务和照护

您可以：

• 领导产品或变更的危害识别和风险评估
• 编写和维护危害日志及临床安全案例报告
• 与产品团队商定风险控制措施并检查其有效性
• 就如何应用临床风险管理标准向团队提供建议

您可以：

• 领导数据保护影响评估和信息共享协议
• 就合法依据、同意、保密和保存向团队提供建议
• 调查事件并提出改进建议

您可以：

• 遵循符合医疗器械标准的软件生命周期流程
• 编制此类流程所要求的记录

您可以：

• 设计组织的风险管理框架和风险偏好
• 就战略风险向董事会提供建议

您可以：

• 管理大额或多项预算并制定财务计划
• 在各项服务之间作出资金取舍

您可以：

• 领导经理并塑造大领域的文化
• 设计人力规划和组织变革
• 辅导负责人并解决复杂的人员问题

您可以：

• 为董事会和委员会运行治理周期
• 审查政策并就合规提供建议