服务负责人
服务负责人是对一项数字健康服务端到端负责的领导者，涵盖其数字、运营和临床部分。他们汇集多学科团队和服务合作伙伴，制定服务的战略和优先事项，负责其预算和绩效，并确保服务为患者、临床医生和照护人员带来安全、高质量的成果和效益。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- 职族
- 产品与交付
- UK GDaD PCF 角色
- Service owner (Product and delivery)
- ESCO 职业
- ICT product manager (ISCO-08 1330)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 8b | 服务负责人 | Service owner | G7/G6 | 600 |
| 8c | 高级服务负责人 | Service owner | G7/G6 | 634 |
在数字医疗卫生组织中
- 数字健康服务是更广泛照护服务的一部分，因此服务负责人与临床和运营负责人平等合作，共同对患者的完整体验负责。
- 服务负责人对服务的临床风险得到管理负责，与临床安全官合作，并在适当层级接受剩余风险。
- 服务处理保密的健康信息，因此服务负责人确保信息治理、数据保护和网络安全措施到位并得到审查。
- 支持照护的上线服务必须具有韧性，因此服务负责人确保业务连续性、事件响应和供应商支持满足临床需求。
- 照护效益必须得到衡量和报告，因此服务负责人维护涵盖安全、质量、可及性、公平性和成本的绩效指标。
UK GDaD PCF 角色描述
A service owner is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk management and decision making for teams in line with department, policy and user outcomes.
In this role, you will:
- define success and quality measures for a service, driving continuous improvement towards these measures
- inform and influence stakeholders, getting consensus that enables work to progress
- ensure the delivery of change that realises the outcomes and benefits of your service
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
ICT product manager
ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
必备技能和知识（23）
技能与能力
- assess ICT knowledge
- conduct impact evaluation of ICT processes on business
- create project specifications
- define technical requirements
- define technology strategy
- manage budgets
- manage contracts
- manage schedule of tasks
- monitor technology trends
- perform market research
- perform product planning
- perform risk analysis
- plan product management
- provide cost benefit analysis reports
知识
可选技能和知识（27）
技能与能力
知识
- Agile development
- DevOps
- ICT process quality models
- ICT project management
- ICT quality policy
- ICT sales methodologies
- ICT security legislation
- Open source model
- Outsourcing model
- Prototyping development
- Rapid application development
- Spiral development
- Waterfall development
- business process modelling
- digital systems
- engineering processes
- hybrid model
- incremental development
- innovation processes
- iterative development
- quality standards
- service-oriented modelling
- software design methodologies
- trading software
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.