IT service reporting
IT service reporting involves analysing data to understand how an IT product or service has performed against the Key Performance Indicators (KPIs).
等级
- 1. 了解
You can:
- collate data from data repositories and provide basic reporting
- explain what a Key Performance Indicator (KPI) is and why it is important
- 2. 胜任
You can:
- produce relevant reports in an appropriate format and agreed timeframe
- work with stakeholders to discuss any changes in the reporting processes
- interpret a data set and communicate this to others
- 3. 熟练
You can:
- use data analytics skills to make decisions that enhance business performance
- 4. 专家
You can:
- use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes.
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
最接近的 ESCO 技能
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
期望具备该技能的角色级别
| 角色级别 | 角色 | 职级 | 期望等级 |
|---|---|---|---|
| IT 服务分析员 | IT 服务经理 | 4 | 胜任 |
| IT 服务经理 | IT 服务经理 | 6 | 胜任 |
| 高级 IT 服务经理 | IT 服务经理 | 7 | 熟练 |
| IT 服务管理主管 | IT 服务经理 | 8b | 熟练 |
| 服务台分析员 | 服务台分析员 | 3 | 胜任 |
| 技术服务台分析员 | 服务台分析员 | 4 | 胜任 |
| 高级服务台分析员 | 服务台分析员 | 5 | 胜任 |
| 服务台经理 | 服务台分析员 | 6 | 熟练 |
| 服务台主管 | 服务台分析员 | 7 | 专家 |
| 助理终端用户计算工程师 | 终端用户计算工程师 | 4 | 了解 |
| 终端用户计算工程师 | 终端用户计算工程师 | 5 | 了解 |
| 高级终端用户计算工程师 | 终端用户计算工程师 | 6 | 胜任 |
| 首席终端用户计算工程师 | 终端用户计算工程师 | 7 | 胜任 |
| 主任终端用户计算工程师 | 终端用户计算工程师 | 8b | 熟练 |