变更与发布分析员

You can:

• maintain secure configuration and accurate information
• control IT assets in one or more areas
• verify the location and state of IT assets

You can:

• explain availability and capacity management processes

You can:

• analyse and assess the impact of change
• document change requests
• action changes from change requests

You can:

• contribute to the work of others
• motivate and empower teams
• create the right environment for teams to work in, and can identify the best team makeup depending on the situation
• recognise and deal with issues

You can:

• show an awareness of developing process efficiency and common ways in which processes are optimised
• support specific activities to improve development processes
• spot or identify obvious deficiencies

You can:

• explain the basic principles of IT standard continuity management processes and procedures

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

You can:

• show an awareness of problem resolution processes
• pass problems on to your team

You can:

• investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
• contribute to the implementation of remedies and preventative measures

You can:

• show an awareness of different products and services

You can:

• show you have a Level 3 service management framework qualification

You can:

• show an awareness of the relevant subject matter and a high level understanding of what it involves

You can:

• show an awareness or understanding of user experience analysis and its principles
• explain the purpose of user stories and the focus on user needs

您可以：

• 解释您的工作所支持的临床和照护工作流程
• 与临床和照护同事正确使用常见的医疗卫生术语
• 识别某项变更何时可能影响患者照护并提出来

您可以：

• 在工作中应用数据保护原则
• 为数据保护影响评估作出贡献
• 正确处理信息请求和记录

您可以：

• 参加危害研讨会并为危害日志作出贡献
• 在您的工作中遵循临床风险管理流程
• 为临床安全案例提供证据，例如测试结果