Service management framework knowledge

Được trích dẫn từ UK GDaD PCF.

Các mức

1. Nhận biết

You can:

• show you have a Level 3 service management framework qualification

2. Vận dụng

You can:

• show you have a Level 3 service management framework qualification
• demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)

3. Thành thạo

You can:

• show you have an expert certificate in the service management framework qualification

4. Chuyên gia

You can:

• show you have an expert certificate in the service management framework qualification
• demonstrate an industry understanding of how to implement the framework into numerous environments

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Kỹ năng ESCO gần nhất

• apply operations for an ITIL-based environment (khớp gần)
• ICT process quality models (khớp hẹp)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Các cấp vai trò kỳ vọng kỹ năng này