Mbunifu msaidizi wa huduma

Daraja la 4 · Mbunifu wa huduma · Alama 275 za tathmini ya kazi

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Kiwango cha UK GDaD PCF: Associate service designer

Mara nyingi hufanywa katika daraja la Utumishi wa Umma AO au EO.

As a trainee in an entry-level position, working under supervision, you will need design aptitude, potential and an understanding of the role.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Wajibu

Kujifunza mbinu za usanifu wa huduma kupitia mafunzo na kufanya kazi pamoja na wabunifu wenye uzoefu.
Kusaidia kuchora ramani za safari za watumiaji na michoro ya huduma kutoka utafiti na wagonjwa na wafanyakazi.
Kusaidia kuandaa na kuendesha warsha za usanifu shirikishi, akifuata taratibu za ridhaa na usimamizi wa taarifa.
Kuandika maamuzi ya usanifu na kuweka vitu vya usanifu vikiwa vya kisasa.

Ujuzi

Ujuzi	Kiwango kinachotarajiwa	Kiwango hiki kinamaanisha nini
Design communicationUK GDaD PCF	Uelewa (1)	You can: explain the importance of clearly communicating and justifying design decisions to others describe some methods for explaining design decisions
Designing for everyoneUK GDaD PCF	Uelewa (1)	You can: explain the importance of making government content and services inclusive, accessible and environmentally sustainable, and the value of standards and regulations explain different access needs that users can have, and ways to meet them describe potential barriers, biases and assumptions that may exclude or harm users
Designing strategicallyUK GDaD PCF	Uelewa (1)	You can: explain the importance of aligning to the strategy of an organisation describe how your design work aligns to the wider goals and vision of your team explain the value of using patterns and components when designing content and services
Designing togetherUK GDaD PCF	Uelewa (1)	You can: explain different techniques for bringing together perspectives from multiple people to inform a design explain the importance of constructive feedback in the design process
Evidence-based designUK GDaD PCF	Uelewa (1)	You can: explain how quantitative and qualitative evidence inform user-centred design frame your ideas as design hypotheses to be tested identify common sources and types of data that inform user-centred design, such as web analytics and user interviews
Iterative designUK GDaD PCF	Uelewa (1)	You can: describe the basics of iterative ways of working used in design, such as agile explain how iteration supports user-centred design describe ways to test design ideas at different levels of detail and realism, and when to use them
Leading designUK GDaD PCF	Uelewa (1)	You can: explain the role of user-centred design in an organisation describe typical leadership responsibilities in design identify leaders in your organisation that designers need to work with
Kuelewa huduma za afya na matunzoMarejeleo haya	Uelewa (1)	Unaweza: kuelezea sehemu kuu za mfumo wa afya na matunzo na huduma ambazo taasisi inaziunga mkono kueleza kwa nini usalama wa mgonjwa na usiri ni muhimu katika kazi yako
Usawa, utofauti na ujumuishiMarejeleo haya	Uelewa (1)	Unaweza: kuwatendea wenzako, wagonjwa na umma kwa heshima na utu kufuata sera za usawa na ujumuishi
Usimamizi wa taarifa na ulinzi wa dataMarejeleo haya	Uelewa (1)	Unaweza: kufuata kanuni za taasisi za kushughulikia taarifa binafsi na za afya kutambua na kuripoti ukiukaji wa data au tukio lililokaribia kutokea

Sifa na uzoefu wa kawaida

Anaelekea kupata sifa au uanagenzi katika usanifu au fani inayohusiana, au uzoefu unaolingana.

Muhtasari wa Daraja la 4

Maarifa: Ujuzi wa kina wa eneo la kazi, kwa kawaida kutokana na stashahada, uanagenzi, au uzoefu unaolingana.
Uhuru wa kutenda: Hufanya kazi ndani ya miongozo; hutatua matatizo mengi ya kila siku; meneja anapatikana kwa ushauri.
Wigo: Kazi yake na huduma au mchakato uliobainishwa.
Uongozi: Anaweza kusimamia timu ndogo au kuratibu kazi za wengine.
Uwajibikaji: Utoaji wa huduma au mchakato uliobainishwa.

Tathmini ya kazi (ya kielelezo)

Kigezo	Kiwango	Muhtasari wa kiwango	Alama
Ujuzi wa mawasiliano na kujenga mahusiano	3	Hutoa taarifa za kawaida zinazohitaji busara au ushawishi, au taarifa tata au nyeti, au mafunzo rahisi kwa makundi.	21
Maarifa, mafunzo na uzoefu	4	Taratibu mbalimbali, nyingi zikiwa si za kawaida, zinazohitaji nadharia ya kati (kwa mfano stashahada au uzoefu unaolingana).	88
Ujuzi wa uchambuzi na uamuzi	3	Hufanya maamuzi kuhusu ukweli au hali mbalimbali zinazohitaji uchambuzi au ulinganisho wa chaguzi.	27
Ujuzi wa kupanga na kuratibu	2	Hupanga kazi au shughuli rahisi, baadhi zikiendelea.	15
Ujuzi wa kimwili	3	Ujuzi uliokuzwa unaohitaji kasi au usahihi, kama vile matumizi ya hali ya juu ya kibodi.	27
Wajibu wa huduma kwa wagonjwa na wateja	1	Huwasaidia wagonjwa, wateja au ndugu wakati wa mawasiliano ya bahati.	4
Wajibu wa sera na uendelezaji wa huduma	2	Hutekeleza sera za eneo lake na kupendekeza mabadiliko ya mazoea yake.	12
Wajibu wa rasilimali za fedha na mali	1	Hutunza binafsi vifaa na rasilimali zinazotumika katika kazi yake.	5
Wajibu kwa watu	1	Huonyesha taratibu zake za kazi kwa wenzake wapya au wenye uzoefu mdogo.	5
Wajibu wa rasilimali za taarifa	3	Huandika muhtasari rasmi wa vikao, mara kwa mara huandika ripoti au hoja za data, au hutunza mifumo ya taarifa kama jukumu muhimu.	16
Wajibu wa utafiti na maendeleo	2	Mara kwa mara hufanya utafiti, maendeleo, majaribio ya kitaalamu, au majaribio ya vifaa na mifumo kama sehemu ya kazi.	12
Uhuru wa kutenda	2	Hufuata taratibu za kawaida na mifano ya awali; kwa kawaida kuna mtu wa kuuliza; kazi inaweza kukaguliwa.	12
Juhudi za kimwili	2	Kukaa au kusimama mara kwa mara katika nafasi finyu, au juhudi nyepesi hadi za wastani mara chache.	7
Juhudi za kiakili	3	Umakini wa mara kwa mara kwenye kazi isiyotabirika, au umakini wa muda mrefu mara chache.	12
Juhudi za kihisia	1	Kukumbana mara chache, au kukumbana kwa njia isiyo ya moja kwa moja mara chache, na hali zenye kusikitisha.	5
Mazingira ya kazi	2	Mazingira yasiyopendeza mara chache, safari za mara kwa mara au kazi za nje, au matumizi ya skrini karibu bila kikomo siku nyingi.	7
Jumla (Daraja la 4: 271 hadi 325)			275