Mbunifu wa huduma

Wabunifu wa huduma husanifu huduma za afya na matunzo kutoka mwanzo hadi mwisho, kuanzia pale mtu anapohitaji msaada kwa mara ya kwanza hadi mwisho wa matunzo yake, kupitia njia za kidijitali, simu, karatasi na ana kwa ana. Hufanya kazi na wagonjwa, walezi, madaktari na wafanyakazi wa matunzo kuchora ramani ya jinsi huduma zinavyofanya kazi kikweli, kupata mahali zinapowakosea watu, na kubuni huduma salama, rahisi na za haki zinazofanya kazi kuvuka mipaka ya taasisi.

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Familia: Usanifu unaomlenga mtumiaji
Jukumu la UK GDaD PCF: Service designer (User-centred design)
Taaluma za ESCO: user experience analyst (ISCO-08 2511); user interface designer (ISCO-08 2513)
Kwenye GitHub: Hati ya jukumu · Data za jukumu

Ngazi

Daraja	Ngazi ya jukumu	Kiwango cha UK GDaD PCF	Madaraja ya Utumishi wa Umma	Alama za tathmini ya kazi
4	Mbunifu msaidizi wa huduma	Associate service designer	AO/EO	275
5	Mbunifu mdogo wa huduma	Junior service designer	EO/HEO	335
6	Mbunifu wa huduma	Service designer	HEO/SEO	421
7	Mbunifu mwandamizi wa huduma	Senior service designer	SEO/G7	475
8b	Mbunifu kiongozi wa huduma	Lead service designer	G7/G6	596
8c	Mkuu wa usanifu wa huduma	Head of service design	G6	634

Katika taasisi ya huduma za afya za kidijitali

Njia za matunzo huvuka taasisi na taaluma nyingi, hivyo wabunifu wa huduma huchora ramani za safari nzima, ikiwemo makabidhiano, kusubiri, na kazi ambayo wagonjwa na walezi hufanya kushikilia matunzo pamoja.
Mabadiliko ya jinsi huduma inavyofanya kazi yanaweza kuunda hatari mpya za kitabibu, hivyo wabunifu wa huduma hufanya kazi na maafisa wa usalama wa kitabibu kutambua hatari katika miundo mipya ya huduma kabla haijaanza kutumika.
Huduma za kidijitali hazipaswi kuwatenga watu wasioweza au wasiotaka kuzitumia, hivyo wabunifu wa huduma husanifu njia zinazosaidiwa na zisizo za kidijitali pamoja na za kidijitali.
Wafanyakazi wa kitabibu na wa kiutendaji ni sehemu ya huduma, hivyo miundo lazima ilingane na mtiririko wao wa kazi, mzigo wa kazi na wajibu wa kitaaluma, si safari ya mgonjwa tu.

Maelezo ya jukumu la UK GDaD PCF

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Taaluma na ujuzi wa ESCO

ESCO huorodhesha ujuzi na maarifa ambayo waajiri kwa kawaida huhitaji (muhimu) au wanaweza kuhitaji (hiari) kwa kila taaluma. Yatumie kama orodha ya ukaguzi kwa mazungumzo ya maendeleo.

user experience analyst

http://data.europa.eu/esco/occupation/faed411a-f920-4100-86a8-b877928b429c · Msimbo wa ESCO 2511.19 · ISCO-08 2511 Systems analysts

User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

Ujuzi na maarifa ya Muhimu (18)

Ujuzi na umahiri

Maarifa

Ujuzi na maarifa ya Hiari (27)

Ujuzi na umahiri

Maarifa

user interface designer

http://data.europa.eu/esco/occupation/96e20037-0a25-4bf6-a25e-808d1605d890 · Msimbo wa ESCO 2513.3 · ISCO-08 2513 Web and multimedia developers

User interface designers are in charge of designing user interfaces for applications and systems. They perform layout, graphics and dialogues design activities as well as adaptation activities.

Ujuzi na maarifa ya Muhimu (27)

Ujuzi na umahiri

Maarifa

Ujuzi na maarifa ya Hiari (68)

Ujuzi na umahiri

Maarifa

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.