IT 서비스 관리 책임자

You can:

• manage configuration management for the organisation, ensuring value for the business and adherence to company policies
• ensure that changes to assets are recorded and controlled appropriately
• advocate organisational commitment to asset control

You can:

• lead investigative work into problems and opportunities in existing processes
• lead the collection of information and creation of recommendations for improvements
• absorb large amounts of conflicting information and use it to produce solutions

You can:

• analyse current processes, and identify and implement opportunities to optimise them
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• use data analytics skills to make decisions that enhance business performance

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• show you have an expert certificate in the service management framework qualification
• demonstrate an industry understanding of how to implement the framework into numerous environments

You can:

• manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
• direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented
• act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team
• influence important senior stakeholders and arbitrate when blockers are escalated
• facilitate discussions across high risk and complex areas or projects under constrained timelines

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

할 수 있는 일:

• 서비스가 조직 간 돌봄 경로에 어떻게 들어맞는지 분석한다
• 임상의, 돌봄 직원, 환자와 협력하여 디지털 서비스를 형성한다
• 디지털 결정이 돌봄, 안전, 직원 업무량에 미치는 영향을 설명한다

할 수 있는 일:

• 개인정보 영향평가와 정보 공유 협약을 이끈다
• 적법한 근거, 동의, 비밀 유지, 보존에 대해 팀에 조언한다
• 인시던트를 조사하고 개선을 권고한다

할 수 있는 일:

• 위험 요소 워크숍에 참여하고 위험 요소 로그에 기여한다
• 자신의 업무에 대해 임상 리스크 관리 프로세스를 따른다
• 테스트 결과 같은 임상 안전 케이스의 근거를 제공한다

할 수 있는 일:

• 디렉터레이트나 프로그램의 리스크 프로세스를 운영한다
• 리스크를 리스크 선호도에 비추어 평가하고 상위에 보고한다
• 리스크를 위원회에 보고한다

할 수 있는 일:

• 목표를 설정하고 평가를 하며 팀을 직접 관리한다
• 웰빙을 지원하고 근태, 실적, 행위를 관리한다
• 팀의 육성과 승계를 계획한다

할 수 있는 일:

• 예산을 보유하고 관리하며, 차이를 예측하고 설명한다
• 비용과 편익을 보여 주는 비즈니스 케이스를 작성한다