Stakeholder relationship management (IT operations)

Citée du UK GDaD PCF.

Niveaux

1. Sensibilisation

You can:

• understand who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

2. Pratique

You can:

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
• build and reach consensus
• work to improve stakeholder relationships, using evidence to explain decisions made

3. Confirmé

You can:

• negotiate with and influence stakeholders, and manage relationships effectively
• influence decisions, deal with challenging situations and remove blockers
• build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs

4. Expert

You can:

• manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured
• direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented
• act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team
• influence important senior stakeholders and arbitrate when blockers are escalated
• facilitate discussions across high risk and complex areas or projects under constrained timelines

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Compétences ESCO les plus proches

• manage relationships with stakeholders (correspondance proche)
• communicate with stakeholders (correspondance proche)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Niveaux de rôle qui attendent cette compétence