User-centred practice and advocacy

Citada del UK GDaD PCF.

Niveles

1. Conocimiento básico

You can:

• describe how government services and technology affect how people behave
• explain how user-centred practices are used to build services that adapt to changing user behaviour and needs

2. Operativo

You can:

• describe and use a range of user-centred practices
• advocate for the user by sharing research insights on user needs and changing user behaviour with your team

3. Profesional

You can:

• evaluate and choose approaches for building your team’s understanding of the user
• advocate for user research with sceptical colleagues and stakeholders
• help inexperienced teams to adopt user-centred practices
• identify the most important challenges and opportunities for your team's service development
• align research plans to address team priorities

4. Experto

You can:

• find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users
• ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour
• help an organisation understand the complete journey of the user and use this knowledge to improve their services

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Habilidades de ESCO más cercanas

• use methodologies for user-centered design (coincidencia cercana)
• identify ICT user needs (coincidencia cercana)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Niveles de rol que esperan esta habilidad