Senior accessibility specialist

You can:

• work collaboratively in a group and build relationships with others
• identify issues through Agile 'health checks' and work with others to address them
• manage stakeholder expectations
• be flexible and capable of proactive and reactive communication
• host or moderate difficult discussions within the team or with senior stakeholders

You can:

• provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience
• lead the definition of guidance and inform how the organisation approaches delivery or uses digital and data skills more effectively

You can:

• challenge teams, make full use of existing arrangements and build strong relationships to reduce or remove risk associated with not meeting accessibility standards

You can:

• make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase
• build consensus between services or independent stakeholders
• identify problems or issues in the team dynamic and rectify them
• engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick
• bring people together to form a motivated team and help create the right environment for a team to work in
• facilitate the best team makeup depending on the situation

You can:

• demonstrate excellent knowledge of accessibility standards and legislation, including edge cases
• communicate requirements to a range of stakeholders
• actively share a deep knowledge of how to select and use appropriate technology (such as ARIA, Accessible Rich Internet Applications) to provide an excellent experience
• perform detailed audits of websites, services and documents, document findings clearly, and provide solutions for others to work from
• understand and communicate how usability influences accessibility, and the boundary between them
• advocate removing barriers across all your interactions
• provide training on a range of accessibility issues
• demonstrate confidence using a range of assistive technologies

You can:

• manage testing activities within development or integration activities
• manage risks and take preventative action when risks become unacceptable
• manage customer relations

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• explain the clinical and care workflows your work supports
• use common health care terms correctly with clinical and care colleagues
• recognise when a change could affect patient care and raise it

You can:

• carry out equality impact assessments
• build inclusive teams and practices

You can:

• take part in hazard workshops and contribute to a hazard log
• follow the clinical risk management process for your work
• provide evidence for a clinical safety case, such as test results

You can:

• design interfaces that make the safe action the easy action, for example by reducing ambiguous labels and needless alerts
• test designs in realistic clinical scenarios, including interruptions and time pressure
• raise design-related hazards with the clinical safety officer and record how designs control them

You can:

• write health content that people with low health literacy can understand and act on, such as symptoms and when to get help
• work with clinical reviewers to check content is accurate without losing clarity
• explain medical terms in plain English and use consistent names for conditions, tests, and treatments

You can:

• supervise day-to-day work and give feedback
• take part in recruitment and induction
• hold regular one-to-one conversations