Incident management

UK GDaD PCF থেকে উদ্ধৃত।

স্তর

1. সচেতনতা

You can:

• identify and register incidents, gathering the required information and allocating it to the appropriate channel

2. কার্যকর

You can:

• diagnose and prioritise incidents, investigate their causes and find resolutions

3. অনুশীলনকারী

You can:

• lead the investigation and resolution of incidents

4. বিশেষজ্ঞ

This skill level is currently not defined.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

সবচেয়ে কাছের ESCO দক্ষতা

• manage major incidents (সংকীর্ণ মিল)
• use ICT ticketing system (সংকীর্ণ মিল)
• handle incidents (বিস্তৃত মিল)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

যে ভূমিকার স্তরগুলো এই দক্ষতা প্রত্যাশা করে