角色与技能 数字医疗卫生岗位角色参考
示例 面向通用数字医疗卫生组织的参考档案，并非正式的职位说明。 关于本参考资料。

IT 服务经理

第 6 职级 · IT 服务经理 · 428 岗位评估分

本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。

UK GDaD PCF 级别：IT service manager

最常对应的英国公务员职等：HEO 或 SEO。

An IT service manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

At this role level, you will:

  • manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
  • ensure that all service and support functions remain responsive to customer needs
  • ensure that the service catalogue and wider IT service operations knowledge library are maintained
  • ensure that adequate reporting and service standards are met for your specific service
  • ensure that all technical change is communicated and managed, with appropriate governance
  • ensure that a programme of continual service improvement is put in place across the wider service delivery function
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

职责

技能

技能期望等级该等级的含义
Asset and configuration managementUK GDaD PCF胜任 (2)

You can:

  • maintain secure configuration and accurate information
  • control IT assets in one or more areas
  • verify the location and state of IT assets
Business analysis (IT operations)UK GDaD PCF胜任 (2)

You can:

  • investigate problems and opportunities in existing processes, and contribute to recommending solutions
  • work with stakeholders to identify objectives and potential benefits
Continual service improvementUK GDaD PCF胜任 (2)

You can:

  • identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
IT service reportingUK GDaD PCF胜任 (2)

You can:

  • produce relevant reports in an appropriate format and agreed timeframe
  • work with stakeholders to discuss any changes in the reporting processes
  • interpret a data set and communicate this to others
Ownership and initiativeUK GDaD PCF胜任 (2)

You can:

  • own an issue until a new owner has been found or the problem has been mitigated or resolved
Service focusUK GDaD PCF熟练 (3)

You can:

  • see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Service management framework knowledgeUK GDaD PCF胜任 (2)

You can:

  • show you have a Level 3 service management framework qualification
  • demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
Stakeholder relationship management (IT operations)UK GDaD PCF胜任 (2)

You can:

  • identify important stakeholders and communicate with them clearly and regularly
  • tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
  • build and reach consensus
  • work to improve stakeholder relationships, using evidence to explain decisions made
Strategic thinkingUK GDaD PCF胜任 (2)

You can:

  • work within a strategic context and communicate how activities meet strategic goals
  • contribute to the development of strategy and policies
Technical understandingUK GDaD PCF胜任 (2)

You can:

  • understand the core technical concepts related to the role, and apply them with guidance
User focusUK GDaD PCF胜任 (2)

You can:

  • identify and engage with users or stakeholders to collate user needs evidence
  • understand and define research that fits user needs
  • use quantitative and qualitative data about users to turn user focus into outcomes
了解医疗卫生和照护服务本参考资料胜任 (2)

您可以：

  • 解释您的工作所支持的临床和照护工作流程
  • 与临床和照护同事正确使用常见的医疗卫生术语
  • 识别某项变更何时可能影响患者照护并提出来
信息治理与数据保护本参考资料胜任 (2)

您可以：

  • 在工作中应用数据保护原则
  • 为数据保护影响评估作出贡献
  • 正确处理信息请求和记录
临床风险管理本参考资料了解 (1)

您可以：

  • 解释医疗信息系统可能如何伤害患者，例如通过错误、缺失或延迟的信息
  • 通过正确途径报告可能的临床安全问题
组织风险管理本参考资料胜任 (2)

您可以：

  • 记录并更新本领域的风险
  • 建议控制措施并跟踪行动

典型资质与经验

第 6 职级概要

知识
通过进一步培训或经验积累，具备覆盖一系列流程的专门知识。
自主性
独立工作；为本领域解读政策；在复杂问题上寻求建议。
范围
一个产品、服务或工作流。
领导力
可能领导一个小团队或指导同事。
问责
自己工作流的成果以及所提供建议的质量。

岗位评估（示例）

因素等级等级概述分数
沟通与人际关系技能4传递需要说服、谈判或培训技能的复杂、敏感或有争议的信息，或高度复杂的信息。32
知识、培训和经验6覆盖整个专业领域的专门知识（研究生文凭水平或同等）。156
分析与判断技能4对需要分析、解读和比较方案的复杂事实或情况作出判断。42
规划与组织技能3规划多项复杂活动，并根据需要调整计划。27
身体技能3需要速度或准确性的熟练技能，例如高级键盘操作。27
对患者和服务对象照护的责任1在偶然接触中帮助患者、服务对象或亲属。4
政策与服务发展的责任3在本领域实施政策，并提出影响其他领域的变更建议。21
对财务和实物资源的责任2经手现金或贵重物品，保管他人使用的设备，管理库存，或批准小额付款。12
对人员的责任2日常督导或协调员工，定期培训他人，或提供基础人力资源建议。12
对信息资源的责任4按他人的规格调整或设计信息系统，或以运行一个部门的信息系统为主要职责。24
对研究与开发的责任2作为工作的一部分，定期开展研究、开发、试验或设备与系统测试。12
行动自由度4结果已经确定，但任职者在总体政策范围内决定如何实现。32
体力消耗1坐、站和行走，体力消耗很少。3
脑力消耗3经常专注于不可预测的工作，或偶尔长时间专注。12
情绪消耗1很少接触，或偶尔间接接触令人痛苦的情况。5
工作条件2偶尔接触不良条件，经常出差或户外工作，或大多数日子几乎持续使用屏幕。7
总计（第 6 职级：396 至 465）428

自我评估

对您目前经常做的事情打分，添加一个简短的例子作为证据，并为最重要的差距规划行动。您的回答只保存在此浏览器中。

已评 15 项技能中的 0 项：0 项达到期望等级，0 项低于，0 项高于。

Asset and configuration management 期望：胜任
Business analysis (IT operations) 期望：胜任
Continual service improvement 期望：胜任
IT service reporting 期望：胜任
Ownership and initiative 期望：胜任
Service focus 期望：熟练
Service management framework knowledge 期望：胜任
Stakeholder relationship management (IT operations) 期望：胜任
Strategic thinking 期望：胜任
Technical understanding 期望：胜任
User focus 期望：胜任
了解医疗卫生和照护服务 期望：胜任
信息治理与数据保护 期望：胜任
临床风险管理 期望：了解
组织风险管理 期望：胜任
下载空白文件