IT 服务经理
IT 服务经理确保组织的数字服务按商定水平提供并持续改进。他们定义服务水平，管理服务目录，报告绩效，并协调运行每项服务的团队和供应商。在医疗卫生领域，他们将临床服务的需求（例如全天候可用）转化为服务目标和支持安排。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- 职族
- IT 运维
- UK GDaD PCF 角色
- IT service manager (IT operations)
- ESCO 职业
- ICT operations manager (ISCO-08 1330)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 4 | IT 服务分析员 | IT service analyst | AO/EO | 275 |
| 6 | IT 服务经理 | IT service manager | HEO/SEO | 428 |
| 7 | 高级 IT 服务经理 | Senior IT service manager | SEO/G7 | 484 |
| 8b | IT 服务管理主管 | Head of IT service management | G7/G6 | 594 |
在数字医疗卫生组织中
- 临床系统的服务水平反映临床风险，因此电子病历或处方系统的目标与综合系统的目标不同。
- 服务通常由内部团队、供应商以及与合作组织共享的服务共同提供，因此服务经理跨组织边界进行协调。
- 临床业务连续性依赖 IT，因此服务经理与临床和应急规划负责人合作制定停机和连续性计划。
- 临床人员几乎没有时间报告问题，因此服务经理利用监控、服务台数据和临床反馈及早发现问题。
UK GDaD PCF 角色描述
IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, and working with teams from IT service operations.
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
必备技能和知识（18）
技能与能力
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
知识
可选技能和知识（23）
技能与能力
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
知识
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.