Troubleshooting and problem resolution

Citada do UK GDaD PCF.

Níveis

1. Noção

You can:

• show an awareness of different technology capabilities
• demonstrate basic troubleshooting capability

2. Aplicação

You can:

• troubleshoot and identify problems across different technology capabilities

3. Domínio

You can:

• break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities

4. Especialista

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Competências do ESCO mais próximas

• perform ICT troubleshooting (correspondência exata)
• solve ICT system problems (correspondência próxima)
• root cause analysis (correspondência restrita)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Níveis de função que exigem esta competência