Troubleshooting and problem resolution

Citada del UK GDaD PCF.

Niveles

1. Conocimiento básico

You can:

• show an awareness of different technology capabilities
• demonstrate basic troubleshooting capability

2. Operativo

You can:

• troubleshoot and identify problems across different technology capabilities

3. Profesional

You can:

• break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities

4. Experto

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Habilidades de ESCO más cercanas

• perform ICT troubleshooting (coincidencia exacta)
• solve ICT system problems (coincidencia cercana)
• root cause analysis (coincidencia restringida)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Niveles de rol que esperan esta habilidad