Service support

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• help with the investigation and fixing of service faults, completing defined activities under direction

2. Working

You can:

• help fix service faults following agreed procedures
• carry out maintenance tasks on service support infrastructure

3. Practitioner

You can:

• identify, locate and fix service faults

4. Expert

You can:

• identify, locate and fix complex service faults
• advise others on different methodologies and types of service support

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• provide ICT support (close match)
• solve ICT system problems (close match)
• maintain ICT system (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill