Roles and skills Digital health care job roles reference
Illustrative Reference profiles for a generic digital health care organisation, not official job descriptions. About this reference.

Service focus

Service focus involves overseeing the whole service life cycle, including the design, development, deployment and operation of a service.

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

  • show an awareness of different products and services
2. Working

You can:

  • take inputs and establish coherent frameworks that work
3. Practitioner

You can:

  • see the bigger picture by taking groups of services and investigating how to get the best of underlying services
4. Expert

You can:

  • maintain focus on the entire life cycle of the service and ensure it’s at the forefront of readiness activities
  • understand and communicate service benefits to end users
  • ensure that service focus is championed within your team and actively recommend its adoption

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill

Role levelRoleBandExpected level
Application operations engineerApplication operations engineer5Working
Senior application operations engineerApplication operations engineer6Working
Lead application operations engineerApplication operations engineer7Working
Principal application operations engineerApplication operations engineer8bPractitioner
Configuration analystChange and release manager4Awareness
Change and release analystChange and release manager5Awareness
Change and release managerChange and release manager6Working
End user computing engineerEnd user computing engineer5Working
Senior end user computing engineerEnd user computing engineer6Working
Lead end user computing engineerEnd user computing engineer7Working
Principal end user computing engineerEnd user computing engineer8bPractitioner
Incident managerIncident manager5Working
Major incident managerIncident manager7Practitioner
Infrastructure engineerInfrastructure engineer6Working
Senior infrastructure engineerInfrastructure engineer7Working
Lead infrastructure engineerInfrastructure engineer8aWorking
Principal infrastructure engineerInfrastructure engineer8bPractitioner
IT service analystIT service manager4Awareness
IT service managerIT service manager6Practitioner
Senior IT service managerIT service manager7Practitioner
Problem analystProblem manager5Working
Problem managerProblem manager6Practitioner
Service desk analystService desk analyst3Awareness
Technical service desk analystService desk analyst4Awareness
Senior service desk analystService desk analyst5Working
Service desk managerService desk analyst6Working
Head of service deskService desk analyst7Practitioner