Infrastructure engineer

Band 6 · Infrastructure engineer · 434 job evaluation points

UK GDaD PCF level: Infrastructure engineer

Most often performed at Civil Service grade HEO or SEO.

Working in a team of infrastructure specialists and engineers, an infrastructure engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy.
At this role level, you will:
ensure services are delivered and used as required
work with and support third parties to provide infrastructure services

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Build, configure, and maintain the servers, storage, networks, and cloud services that host clinical and corporate systems.
Patch infrastructure promptly, balancing security risk against the need to keep clinical systems available.
Run and test backups and restores, including for critical clinical systems.
Support segmented networks for medical devices and other clinical equipment, working with clinical engineering teams.
Investigate and fix infrastructure faults, including as part of the on-call rota.
Automate routine tasks using scripts and infrastructure as code.

Skills

Skill	Expected level	What this level means
Coding and scriptingUK GDaD PCF	Awareness (1)	You can: describe different scripting tools and software that are available and currently in use
Information securityUK GDaD PCF	Awareness (1)	You can: explain information security and the security controls available to protect solutions and services
IT infrastructureUK GDaD PCF	Working (2)	You can: build, configure, administer and support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing
Modern development standardsUK GDaD PCF	Working (2)	You can: explain the most important principles of modern development standards and how they apply to your work apply modern development standards principles under guidance
Ownership and initiativeUK GDaD PCF	Working (2)	You can: own an issue until a new owner has been found or the problem has been mitigated or resolved
Problem managementUK GDaD PCF	Awareness (1)	You can: investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational contribute to the implementation of remedies and preventative measures
Service focusUK GDaD PCF	Working (2)	You can: take inputs and establish coherent frameworks that work
Systems designUK GDaD PCF	Working (2)	You can: translate logical designs into physical designs produce detailed designs effectively document all work using required standards, methods and tools, including prototyping tools where appropriate design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact work with well understood technology and identify appropriate patterns
Systems integrationUK GDaD PCF	Working (2)	You can: build and test simple interfaces between systems work on more complex integration as part of a wider team
Technical understandingUK GDaD PCF	Working (2)	You can: understand the core technical concepts related to the role, and apply them with guidance
TestingUK GDaD PCF	Awareness (1)	You can: correctly execute test scripts under supervision understand the role of testing and how it works
Troubleshooting and problem resolutionUK GDaD PCF	Working (2)	You can: troubleshoot and identify problems across different technology capabilities
Understanding health and care servicesThis reference	Working (2)	You can: explain the clinical and care workflows your work supports use common health care terms correctly with clinical and care colleagues recognise when a change could affect patient care and raise it
Information governance and data protectionThis reference	Working (2)	You can: apply data protection principles to your work contribute to data protection impact assessments handle information requests and records correctly
Security operationsThis reference	Awareness (1)	You can: explain common cyber threats such as phishing and ransomware report a suspected security event
Vulnerability managementThis reference	Working (2)	You can: run vulnerability scans and report the results track fixes with system owners
Clinical risk managementThis reference	Awareness (1)	You can: explain how health IT systems can harm patients, for example through wrong, missing, or delayed information report a possible clinical safety issue through the right route

Typical qualifications and experience

A degree in computing or a related subject, relevant technical certifications, or equivalent experience.
Experience of supporting production infrastructure.

Band 6 outline

Knowledge: Specialist knowledge across a range of procedures, built through further training or experience.
Autonomy: Works independently; interprets policy for own area; seeks advice on complex issues.
Scope: A product, service, or workstream.
Leadership: May lead a small team or mentor colleagues.
Accountability: Outcomes of own workstream and quality of advice given.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	4	Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.	32
Knowledge, training, and experience	6	Specialist knowledge across the range of the specialism (postgraduate diploma level or equivalent).	156
Analytical and judgemental skills	4	Judgements on complex facts or situations needing analysis, interpretation, and comparison of options.	42
Planning and organisational skills	3	Plans several complex activities, adjusting plans as needed.	27
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	3	Implements policies for own area and proposes changes that affect other areas.	21
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.	12
Responsibility for people	2	Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.	12
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	2	Regularly does research, development, trials, or equipment and system testing as part of the job.	12
Freedom to act	4	Results are defined, but the job holder decides how to achieve them, within broad policy.	32
Physical effort	1	Sitting, standing, and walking, with little physical effort.	3
Mental effort	4	Frequent prolonged concentration, or occasional intense concentration.	18
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 6: 396 to 465)			434

Mental effort reflects frequent prolonged concentration on unpredictable faults, including on-call work out of hours.