Learning and development coordinator

Band 4 · Learning and development specialist · 289 job evaluation points

Coordinates the organisation's learning offer, running bookings, the learning management system, and training records, and supports the delivery of courses.

Responsibilities

Schedule courses, book rooms and trainers, and manage bookings and waiting lists.
Maintain courses, enrolments, and completion records in the learning management system.
Produce reports on mandatory training compliance for managers.
Answer questions from staff and managers about the learning offer.
Support trainers in sessions, including setting up online classrooms and collecting feedback.
Administer apprenticeship enrolments and reviews with training providers.

Skills

Skill	Expected level	What this level means
Learning design and deliveryThis reference	Working (2)	You can: deliver well-defined training sessions in person and online build simple e-learning in the learning management system collect and summarise learner feedback
HR administrationThis reference	Working (2)	You can: prepare contracts, variation letters, and employment checks accurately process changes in the HR and payroll system against deadlines answer routine questions from managers and staff about HR processes
Workforce information and HR systemsThis reference	Working (2)	You can: run standard workforce reports and check them for errors answer routine information requests about the workforce
Skills frameworks and career pathwaysThis reference	Awareness (1)	You can: explain what a skills framework is and how it describes roles and levels find the role profile and skills for a job in the framework
Information governance and data protectionThis reference	Working (2)	You can: apply data protection principles to your work contribute to data protection impact assessments handle information requests and records correctly
Communicating informationUK GDaD PCF	Working (2)	You can: listen to the needs of design and business stakeholders and interpret information take part in discussions within a multidisciplinary team be an advocate for the team externally, and can manage differing perspectives shape and share communications relevant to the audience
Equality, diversity, and inclusionThis reference	Working (2)	You can: recognise and challenge behaviour that excludes others consider different needs when you plan your work

Typical qualifications and experience

A level 3 qualification, a learning and development apprenticeship, or equivalent experience.
Experience of administration and of using a learning management system or similar.

Band 4 outline

Knowledge: Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.
Autonomy: Works within guidelines; resolves most day-to-day problems; manager available for advice.
Scope: Own work and a defined service or process.
Leadership: May supervise a small team or coordinate others' work.
Accountability: Delivery of a defined service or process.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	3	Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.	21
Knowledge, training, and experience	4	A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).	88
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	3	Plans several complex activities, adjusting plans as needed.	27
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	2	Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.	12
Responsibility for people	2	Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.	12
Responsibility for information resources	3	Takes formal minutes, regularly writes reports or queries, or maintains information systems as a significant duty.	16
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	2	Follows standard procedures and precedent; someone is usually available to ask; work may be checked.	12
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	2	Frequent concentration on predictable work, or occasional concentration on unpredictable work.	7
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 4: 271 to 325)			289