Junior business analyst

Band 5 · Business analyst · 335 job evaluation points

UK GDaD PCF level: Junior business analyst

Most often performed at Civil Service grade EO or HEO.

A junior business analyst receives direction from more senior business analysts but is responsible for the output of specific tasks. At this level, you will have limited skills and will work with others or under supervision. You will support stakeholder relationship management.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Map current and future processes for clinical and administrative workflows, such as referrals, appointments, or results handling.
Elicit and write requirements and user stories for well-defined pieces of work.
Gather data on process performance, such as waiting times or manual workarounds, to support analysis.
Prepare and run user acceptance test scenarios with clinical and operational users.
Flag requirements that could affect patient safety to the team and the clinical safety officer.

Skills

Skill	Expected level	What this level means
Adapting to delivery methodologiesUK GDaD PCF	Awareness (1)	You can: explain the differences between delivery methodologies, such as scrum or kanban explain how your approach would change based on the delivery methodology explain why iteration is important explain how roles in a multidisciplinary team work together to support delivery
Business and user acceptance testingUK GDaD PCF	Awareness (1)	You can: describe how to create business scenarios to validate that business and user needs are met explain the stages, types and purpose of testing, and the tools and techniques used
Business modellingUK GDaD PCF	Awareness (1)	You can: explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions, and how they add value support the creation of visual representations of business workflows, processes and structures explain how other roles use the models you create to support their work
Business process improvementUK GDaD PCF	Awareness (1)	You can: contribute to the analysis and evaluation of business processes to identify problems and opportunities contribute to the design and implementation of business process improvements contribute to business process testing and usability evaluation
Change, benefits and adoption analysisUK GDaD PCF	Awareness (1)	You can: explain the change and benefits life cycles describe common types of benefit, disbenefit, impact and risk to change explain the value of impact assessments describe some ways to capture assumptions, dependencies and measures
Context, problem and option analysisUK GDaD PCF	Awareness (1)	You can: describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs explain the importance of understanding that internal and external factors influence the organisation contribute to identifying and assessing multiple options and formulating recommendations, under supervision
Defining and managing business needs, user needs and requirementsUK GDaD PCF	Awareness (1)	You can: support the elicitation, analysis, validation and prioritisation of business and user needs support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs
Digital and data systems analysisUK GDaD PCF	Awareness (1)	You can: support the analysis of functionality that systems deliver and need to deliver support the creation of system and data models and documentation work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience
Stakeholder relationship managementUK GDaD PCF	Awareness (1)	You can: describe who your stakeholders are and the importance of managing relationships with them explain what your stakeholders find important and why
User experience insight analysisUK GDaD PCF	Awareness (1)	You can: explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues describe user insight artefacts generated by other professions and how they add value explain the importance of making data-informed decisions based on user experience findings
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Clinical risk managementThis reference	Awareness (1)	You can: explain how health IT systems can harm patients, for example through wrong, missing, or delayed information report a possible clinical safety issue through the right route
Information governance and data protectionThis reference	Working (2)	You can: apply data protection principles to your work contribute to data protection impact assessments handle information requests and records correctly
Health data interoperabilityThis reference	Awareness (1)	You can: explain why interoperability matters for joined-up care name the main health data exchange standards, such as HL7 FHIR

Typical qualifications and experience

A degree, a business analysis qualification or apprenticeship, or equivalent experience.

Band 5 outline

Knowledge: Professional or technical knowledge, typically from a degree or equivalent experience.
Autonomy: Works to broad objectives within professional standards; plans own work.
Scope: Own professional work within a team or product.
Leadership: May guide and check the work of support staff and apprentices.
Accountability: Quality of own professional work.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	4	Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.	32
Knowledge, training, and experience	5	Expertise in a specialism, underpinned by theory or practical experience (degree level or equivalent).	120
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	2	Plans straightforward tasks or activities, some ongoing.	15
Physical skills	3	Developed skills needing speed or accuracy, such as advanced keyboard use.	27
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	1	Takes personal care of equipment and resources used in own work.	5
Responsibility for people	1	Shows own work routines to new or less experienced colleagues.	5
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	2	Regularly does research, development, trials, or equipment and system testing as part of the job.	12
Freedom to act	3	Follows defined policies and procedures; work is managed rather than supervised.	21
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	3	Frequent concentration on unpredictable work, or occasional prolonged concentration.	12
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 5: 326 to 395)			335