Business process improvement

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• contribute to the analysis and evaluation of business processes to identify problems and opportunities
• contribute to the design and implementation of business process improvements
• contribute to business process testing and usability evaluation

2. Working

You can:

• analyse and evaluate business processes to identify problems and opportunities
• design, prioritise and facilitate the implementation of business process improvements, with some support
• validate improvements to business processes through testing

3. Practitioner

You can:

• lead process analysis and evaluation to define business performance problems and opportunities
• lead analysis and evaluation to design, test, implement and assess business process improvements
• manage the design, execution and assessment of business process tests and usability evaluations

4. Expert

You can:

• lead the identification of large-scale opportunities to deliver business performance improvements
• set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
• set the direction for design, execution and assessment of business process tests and usability evaluations
• coach others in designing, testing, implementing and assessing business process improvements

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• improve business processes (exact match)
• identify process improvements (close match)
• analyse business processes (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill