事件经理
事件经理在出现问题时尽快恢复正常服务，并尽量减少对用户的影响。他们协调技术团队和供应商，让用户和负责人随时了解情况，并确保事件得到记录并移交给问题管理。在医疗卫生领域，事件可能直接影响患者照护，因此事件经理与临床和运营负责人密切合作。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- 职族
- IT 运维
- UK GDaD PCF 角色
- Incident manager (IT operations)
- ESCO 职业
- ICT operations manager (ISCO-08 1330)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 5 | 事件经理 | Incident manager | EO/HEO | 370 |
| 7 | 重大事件经理 | Major incident manager | SEO/G7 | 496 |
在数字医疗卫生组织中
- 临床系统中断可能延误治疗，因此事件按临床影响确定优先次序，临床负责人可能需要启动停机流程。
- 重大事件随时可能发生，因此事件经理参加值班轮换，可能在夜间或周末被召回。
- 勒索软件等网络攻击可能演变为影响整个组织、持续数天或数周的重大事件。
- 重大 IT 事件可能需要与组织的应急准备和业务连续性安排衔接。
- 可能已对患者造成伤害的事件还要通过临床事件流程报告，并与临床安全部门一起审查。
UK GDaD PCF 角色描述
Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained.
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
必备技能和知识（18）
技能与能力
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
知识
可选技能和知识（23）
技能与能力
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
知识
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.