Mmiliki wa huduma

Daraja la 8b · Mmiliki wa huduma · Alama 600 za tathmini ya kazi

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Kiwango cha UK GDaD PCF: Service owner

Mara nyingi hufanywa katika daraja la Utumishi wa Umma G7 au G6.

A service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams, and develop an open and trust-based culture.
At this role level, you will:
ensure a strategy is in place that delivers the intended vision, outcomes and benefits
prioritise areas of development, balancing user needs, business requirements and policy
ensure appropriate governance and assurance is in place
ensure appropriate funding is in place
create the culture and environment for the team to do their best work

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Wajibu

Kuwajibika kwa huduma ya afya ya kidijitali ya mwanzo hadi mwisho, kama vile ufikiaji wa mtandaoni wa kumbukumbu au rufaa za kidijitali, katika mzunguko wake wote wa maisha.
Kuweka mkakati na vipaumbele vya huduma pamoja na viongozi wa kitabibu na wa kiutendaji, akisawazisha mahitaji ya watumiaji, usalama, sera na gharama.
Kumiliki bajeti ya huduma na kutoa hoja ya uwekezaji kulingana na manufaa kwa wagonjwa na wafanyakazi.
Kuhakikisha hatari ya kitabibu, usimamizi wa taarifa, ufikivu na usalama wa mtandao vinasimamiwa na kuhakikishwa.
Kufuatilia utendaji na manufaa ya huduma, na kuongoza uboreshaji huduma inapopungua.
Kuwakilisha huduma katika bodi za usimamizi na kwa washirika katika mfumo wa afya na matunzo.

Ujuzi

Ujuzi	Kiwango kinachotarajiwa	Kiwango hiki kinamaanisha nini
Adapting to delivery methodologiesUK GDaD PCF	Bingwa (4)	You can: set and iterate standards for working within different delivery methodologies actively promote collaboration and agreement to ensure the team delivers value at the right time experiment with new and innovative ways of working to enhance delivery outcomes research new and evolving delivery methodologies and identify how your role would work within them
Applying user-centred insightsUK GDaD PCF	Bingwa (4)	You can: advocate for a range of effective research approaches across the organisation coach others in making decisions that meet user needs across a range of channels advocate for continuous use of user insights in teams use user insights to make strategic decisions to provide the best user experience
Financial ownershipUK GDaD PCF	Bingwa (4)	You can: ensure a business case is in place that provides sustainable funding identify measurable benefits that represent good value for money allocate money and make spending decisions across competing priorities enhance and own relationships with suppliers to increase quality and deliver good value outcomes act as an escalation point and work with stakeholders to manage financial and commercial risk
Governance and assuranceUK GDaD PCF	Bingwa (4)	You can: ensure appropriate and proportionate governance and assurance is in place and is continuously improved, aligned to organisational and government needs guide teams through governance and assurance processes, such as service assessments, to ensure standards are met share the team's governance and assurance processes so stakeholders trust them to deliver value in a sustainable way
Leading performance and benefitsUK GDaD PCF	Bingwa (4)	You can: ensure appropriate measures are in place to deliver valuable outcomes to users and agreed business benefits ensure metrics are used to monitor, manage and prioritise delivery and inform decision making demonstrate the value of the service and build understanding with stakeholders by ensuring effective data and insights are shared
Life cycle managementUK GDaD PCF	Mtaalamu (3)	You can: work and consult with the right people at the right time to move through the life cycle and deliver value use evidence to decide when a team should continue, change direction or stop identify tools and techniques required at different phases of the life cycle guide colleagues and stakeholders through different phases of the life cycle
Operational managementUK GDaD PCF	Bingwa (4)	You can: ensure a scalable operating model is in place to provide a resilient, high quality service coordinate teams from operations, policy, digital and delivery to operate and iterate a service ensure teams understand the importance of efficient service operations identify and overcome operational constraints act as the escalation point for major operational issues
Stakeholder relationship managementUK GDaD PCF	Bingwa (4)	You can: direct the stakeholder relationship strategy for your teams ensure stakeholder's objectives are set and support teams to meet them influence and negotiate with senior stakeholders to resolve issues and enable progress
Strategic ownershipUK GDaD PCF	Bingwa (4)	You can: support and coach others in creating and implementing a successful long-term strategy and tactical approach that others agree with influence and persuade stakeholders to support delivery of the strategy support with strategic decision making ensure strategic alignment across the organisation
Kuelewa huduma za afya na matunzoMarejeleo haya	Mtaalamu (3)	Unaweza: kuchambua jinsi huduma inavyolingana na njia za matunzo katika taasisi mbalimbali kufanya kazi na madaktari, wafanyakazi wa matunzo na wagonjwa kuunda huduma za kidijitali kueleza athari za maamuzi ya kidijitali kwa matunzo, usalama na mzigo wa kazi wa wafanyakazi
Usimamizi wa hatari za kitabibuMarejeleo haya	Mtaalamu (3)	Unaweza: kuongoza utambuzi wa hatari na tathmini ya hatari kwa bidhaa au mabadiliko kuandika na kutunza kumbukumbu za hatari na ripoti za hoja za usalama wa kitabibu kukubaliana udhibiti wa hatari na timu za bidhaa na kukagua kama unafanya kazi kushauri timu kuhusu kutumia viwango vya usimamizi wa hatari za kitabibu
Usimamizi wa taarifa na ulinzi wa dataMarejeleo haya	Mtaalamu (3)	Unaweza: kuongoza tathmini za athari za ulinzi wa data na makubaliano ya ushirikishaji wa taarifa kushauri timu kuhusu msingi halali, ridhaa, usiri na uhifadhi kuchunguza matukio na kupendekeza maboresho
Udhibiti wa programu za vifaa tibaMarejeleo haya	Utendaji (2)	Unaweza: kufuata mchakato wa mzunguko wa maisha wa programu unaotimiza viwango vya vifaa tiba kutengeneza kumbukumbu ambazo mchakato kama huo unahitaji
Usimamizi wa hatari za taasisiMarejeleo haya	Mtaalamu (3)	Unaweza: kuendesha mchakato wa hatari kwa kurugenzi au programu kutathmini hatari dhidi ya kiwango cha kukubali hatari na kuzipeleka juu kuripoti hatari kwa kamati
Usimamizi wa bajetiMarejeleo haya	Mtaalamu (3)	Unaweza: kumiliki na kusimamia bajeti, ukitabiri na kueleza tofauti kujenga hoja ya kibiashara yenye gharama na manufaa
Usimamizi wa watuMarejeleo haya	Mtaalamu (3)	Unaweza: kusimamia timu moja kwa moja, ukiweka malengo na kuendesha tathmini za utendaji kusaidia ustawi na kusimamia mahudhurio, utendaji na mwenendo kupanga maendeleo ya timu na urithi wa nafasi

Sifa na uzoefu wa kawaida

Uzoefu mpana wa kuongoza huduma za kidijitali, za kiutendaji au za kitabibu.

Muhtasari wa Daraja la 8b

Maarifa: Ujuzi wa kitaalamu katika taaluma kadhaa au huduma kubwa.
Uhuru wa kutenda: Huunda sera na mkakati wa eneo kubwa.
Wigo: Huduma au timu kadhaa, au taaluma ya ngazi ya juu kabisa.
Uongozi: Husimamia mameneja, au ni mamlaka kuu katika taaluma.
Uwajibikaji: Huduma kadhaa, wafanyakazi wake, na bajeti zake.

Tathmini ya kazi (ya kielelezo)

Kigezo	Kiwango	Muhtasari wa kiwango	Alama
Ujuzi wa mawasiliano na kujenga mahusiano	5	Hutoa taarifa tata sana au zenye utata zinazohitaji ujuzi uliokuzwa wa ushawishi na majadiliano, hutoa mawasilisho kwa makundi makubwa, au huwasiliana palipo na vikwazo vikubwa vya ukubalifu.	45
Maarifa, mafunzo na uzoefu	7	Maarifa maalumu yaliyokuzwa sana katika upana wa fani hiyo (kiwango cha shahada ya uzamili au kinacholingana).	196
Ujuzi wa uchambuzi na uamuzi	5	Hufanya maamuzi kuhusu ukweli au hali tata sana zinazohitaji uchambuzi, ufasiri na ulinganisho wa chaguzi.	60
Ujuzi wa kupanga na kuratibu	5	Hutunga mipango ya kimkakati ya muda mrefu, yenye kutokuwa na uhakika na athari katika taasisi nzima.	60
Ujuzi wa kimwili	2	Ujuzi unaopatikana kwa mazoezi, kama vile matumizi ya kawaida ya kibodi au kuendesha gari.	15
Wajibu wa huduma kwa wagonjwa na wateja	1	Huwasaidia wagonjwa, wateja au ndugu wakati wa mawasiliano ya bahati.	4
Wajibu wa sera na uendelezaji wa huduma	5	Hutekeleza na kuendeleza sera au huduma mbalimbali kwa kurugenzi.	45
Wajibu wa rasilimali za fedha na mali	4	Husimamia au huweka bajeti ya idara au huduma, au hununua au hutunza mali zake.	32
Wajibu kwa watu	4	Husimamia kitengo au idara moja kwa moja, hubuni programu za mafunzo kama jukumu kuu, au hutoa huduma zote za rasilimali watu.	32
Wajibu wa rasilimali za taarifa	5	Hubuni na kuendeleza mifumo mikubwa ya taarifa, au huendesha mifumo ya taarifa ya huduma kadhaa kama jukumu kuu.	34
Wajibu wa utafiti na maendeleo	1	Hufanya tafiti au ukaguzi kwa ajili ya kazi yake; mara kwa mara hushiriki katika utafiti au majaribio.	5
Uhuru wa kutenda	5	Hufanya kazi ndani ya sera za jumla, na katika hali nyingi huamua jinsi ya kuzifasiri.	45
Juhudi za kimwili	1	Kukaa, kusimama na kutembea, kwa juhudi ndogo ya kimwili.	3
Juhudi za kiakili	3	Umakini wa mara kwa mara kwenye kazi isiyotabirika, au umakini wa muda mrefu mara chache.	12
Juhudi za kihisia	1	Kukumbana mara chache, au kukumbana kwa njia isiyo ya moja kwa moja mara chache, na hali zenye kusikitisha.	5
Mazingira ya kazi	2	Mazingira yasiyopendeza mara chache, safari za mara kwa mara au kazi za nje, au matumizi ya skrini karibu bila kikomo siku nyingi.	7
Jumla (Daraja la 8b: 585 hadi 629)			600