User experience insight analysis
User experience insight analysis involves identifying, analysing and interpreting insights into the quality of the user's experience to ensure outcomes meet business and user needs.
Уровни
- 1. Осведомлённость
You can:
- explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues
- describe user insight artefacts generated by other professions and how they add value
- explain the importance of making data-informed decisions based on user experience findings
- 2. Рабочий
You can:
- contribute to the analysis of user journeys and interactions
- use available quantitative and qualitative evidence to identify pain points for users
- identify where additional evidence is needed to understand user experience
- communicate how identified issues affect users and service outcomes
- 3. Практик
You can:
- synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
- identify patterns, root causes, and opportunities for improvement across journeys
- ensure user experience insights are clearly linked to requirements, priorities, and design decisions
- identify priorities for improving user experience, taking into consideration business and technical constraints
- 4. Эксперт
You can:
- define and promote standards for analysing and improving user experience across service
- advocate for user experience insights to be included in appropriate decisions about strategy, prioritisation, and investment
- identify systemic issues and opportunities across multiple end-to-end user journeys
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Ближайшие навыки ESCO
- assess users' interaction with ICT applications
- measure software usability
- measure customer feedback
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Уровни ролей, ожидающие этот навык
| Уровень роли | Роль | Диапазон | Ожидаемый уровень |
|---|---|---|---|
| Младший бизнес-аналитик | Бизнес-аналитик | 5 | Осведомлённость |
| Бизнес-аналитик | Бизнес-аналитик | 6 | Рабочий |
| Старший бизнес-аналитик | Бизнес-аналитик | 7 | Практик |
| Ведущий бизнес-аналитик | Бизнес-аналитик | 8a | Практик |
| Руководитель направления бизнес-анализа | Бизнес-аналитик | 8c | Практик |