Project support officer
Project support officers help projects and programmes run smoothly by maintaining plans, registers, and documents, organising meetings, and producing reports. At senior levels they run the project management office (PMO), giving leaders a clear view of progress, risks, and benefits across the organisation's portfolio of digital change.
- Family
- Corporate services
- UK GDaD PCF role
- None: this reference defines the role
- ESCO occupations
- project support officer (ISCO-08 3343)
- On GitHub
- Role document · Role data
Levels
| Band | Role level | UK GDaD PCF level | Civil Service grades | Job evaluation points |
|---|---|---|---|---|
| 3 | Project support officer | — | — | 223 |
| 4 | Project coordinator | — | — | 285 |
| 5 | PMO analyst | — | — | 358 |
| 6 | PMO manager | — | — | 437 |
In a digital health care organisation
- Digital health projects need clinical safety, information governance, and security approvals at set points, so project support tracks these as key milestones.
- Projects often depend on clinicians and care staff whose time is limited, so planning around clinical rotas and service pressures matters.
- Portfolio reporting helps leaders decide which changes go ahead when clinical services are under pressure.
ESCO occupations and skills
ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.
project support officer
Project support officers provide different types of services for the successful execution of a project as part of a horizontal project management office. They offer administrative support, assistance and training to project managers and other staff members, manage the project’s documentation and assist the project manager with project scheduling, resource planning, coordination and reporting. Project support officers are responsible for quality assurance activities and for monitoring the adherence to methodology guidelines and other organisational standards. They also offer advice on project management tools and related administrative services.
Essential skills and knowledge (23)
Skills and competences
- carry out project activities
- create a financial report
- document project progress
- draft project documentation
- ensure compliance with legal requirements
- estimate duration of work
- follow company standards
- introduce new employees
- liaise with managers
- maintain a central project repository
- manage administrative systems
- manage project information
- monitor the conformance to the project methodology
- organise project meetings
- perform risk analysis
- provide cost benefit analysis reports
- train employees
- use ICT ticketing system
Knowledge
Optional skills and knowledge (17)
Skills and competences
- conduct quality control analysis
- customise project methodologies
- ensure equipment availability
- maintain financial records
- maintain internal communication systems
- manage budgets
- manage project changes
- manage project metrics
- manage relationships with stakeholders
- manage standard enterprise resource planning system
- organise information on availability of the team
- perform PESTEL analysis
- perform project management
Knowledge
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.