Service support

Citada do UK GDaD PCF.

Níveis

1. Noção

You can:

• help with the investigation and fixing of service faults, completing defined activities under direction

2. Aplicação

You can:

• help fix service faults following agreed procedures
• carry out maintenance tasks on service support infrastructure

3. Domínio

You can:

• identify, locate and fix service faults

4. Especialista

You can:

• identify, locate and fix complex service faults
• advise others on different methodologies and types of service support

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Competências do ESCO mais próximas

• provide ICT support (correspondência próxima)
• solve ICT system problems (correspondência próxima)
• maintain ICT system (correspondência restrita)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Níveis de função que exigem esta competência