User research methods

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• explain some basic user research methods

2. Working

You can:

• plan and conduct a user research project, with support
• understand when to use basic user research methods and how to apply them correctly
• effectively involve your team in research activities

3. Practitioner

You can:

• use a wide range of user research methods, and can help teams to adopt them
• plan user research for services with challenging user needs and complex user journeys
• advise colleagues on the choice and application of research methods to assure best practice

4. Expert

You can:

• help an organisation adopt a wide range of user research methods
• lead a community of practice to help an organisation continually assure, improve and innovate their user research

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• execute ICT user research activities (exact match)
• conduct research interview (narrow match)
• research website users (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill