Information rights requests
Handling requests from individuals and the public for access to information, such as requests to access personal health records and requests for information held by the organization, within legal time limits.
Levels
- 1. Awareness
You can:
- recognize an information rights request and pass it on promptly
- explain that requests have legal time limits
- 2. Working
You can:
- log, acknowledge, and track requests to meet time limits
- gather and redact information, and draft responses for review
- check the identity and authority of the person asking
- 3. Practitioner
You can:
- handle complex or sensitive requests, including those involving third parties
- apply exemptions and decide what to withhold, with clear reasons
- manage internal reviews and complaints about responses
- 4. Expert
You can:
- set the policy and process for information rights across the organization
- lead the response to regulator enquiries and appeals
- report on performance and trends to senior leaders
Closest ESCO skills
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Role levels that expect this skill
| Role level | Role | Band | Expected level |
|---|---|---|---|
| Deputy data protection officer | Data protection officer | 8a | Practitioner |
| Records officer | Health records officer | 3 | Awareness |
| Senior records officer | Health records officer | 4 | Working |
| Health records manager | Health records officer | 5 | Working |
| Information governance officer | Information governance officer | 4 | Working |
| Senior information governance officer | Information governance officer | 5 | Practitioner |
| Information governance lead | Information governance officer | 6 | Practitioner |