IT service reporting

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• collate data from data repositories and provide basic reporting
• explain what a Key Performance Indicator (KPI) is and why it is important

2. Working

You can:

• produce relevant reports in an appropriate format and agreed timeframe
• work with stakeholders to discuss any changes in the reporting processes
• interpret a data set and communicate this to others

3. Practitioner

You can:

• use data analytics skills to make decisions that enhance business performance

4. Expert

You can:

• use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• track key performance indicators (close match)
• monitor system performance (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill