Change management
Change management involves managing changes to services, organisations, suppliers or configuration items, and the associated documentation.
Levels
- 1. Awareness
You can:
- implement change requests
- apply change control procedures under supervision
- 2. Working
You can:
- analyse and assess the impact of change
- document change requests
- action changes from change requests
- 3. Practitioner
You can:
- manage high impact, complex change requests
- ensure that release policies, procedures and processes are applied
- 4. Expert
You can:
- implement new and current change management processes
- support change management, actively improving and optimising processes
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
Closest ESCO skills
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
Role levels that expect this skill
| Role level | Role | Band | Expected level |
|---|---|---|---|
| Application operations engineer | Application operations engineer | 5 | Awareness |
| Senior application operations engineer | Application operations engineer | 6 | Working |
| Lead application operations engineer | Application operations engineer | 7 | Practitioner |
| Principal application operations engineer | Application operations engineer | 8b | Practitioner |
| Configuration analyst | Change and release manager | 4 | Awareness |
| Change and release analyst | Change and release manager | 5 | Working |
| Change and release manager | Change and release manager | 6 | Expert |
| End user computing engineer | End user computing engineer | 5 | Awareness |
| Senior end user computing engineer | End user computing engineer | 6 | Working |
| Lead end user computing engineer | End user computing engineer | 7 | Practitioner |
| Principal end user computing engineer | End user computing engineer | 8b | Practitioner |
| Incident manager | Incident manager | 5 | Awareness |
| Major incident manager | Incident manager | 7 | Working |
| Problem analyst | Problem manager | 5 | Awareness |
| Problem manager | Problem manager | 6 | Working |