Associate delivery manager

Band 5 · Delivery manager · 335 job evaluation points

UK GDaD PCF level: Associate delivery manager

Most often performed at Civil Service grade EO or HEO.

At this role level, you will:
work on a small or mature Agile team
learn on the job
potentially work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element under guidance and mentorship

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Responsibilities

Facilitate team ceremonies such as stand-ups, planning, show and tells, and retrospectives.
Keep the team's board, risk and issue log, and dependency records up to date.
Track the clinical safety, information governance, and accessibility tasks needed before each release.
Arrange sessions with clinicians, care staff, and patients for research and testing, working around clinical rotas.
Shadow and support a delivery manager on a larger team, delivering parts of the work under guidance.

Skills

Skill	Expected level	What this level means
Agile and Lean practicesUK GDaD PCF	Working (2)	You can: demonstrate experience in applying Agile principles in practice provide a clear, open and transparent framework in which teams can deliver show an awareness of Agile tools and are starting to use them intelligently visualise and make visible the work of the team
Commercial managementUK GDaD PCF	Working (2)	You can: act as the point of contact for contracted suppliers understand appropriate internal contacts and processes within a government department understand how and when third parties should be brought into digital, data and technology projects
Communicating between the technical and non-technicalUK GDaD PCF	Working (2)	You can: communicate effectively with technical and non-technical stakeholders support and host discussions within a multidisciplinary team, with potentially difficult dynamics be an advocate for the team externally manage differing stakeholder perspectives
Financial managementUK GDaD PCF	Awareness (1)	You can: understand the financial impact of the work you do and how cost and budgets are created
Life cycle managementUK GDaD PCF	Awareness (1)	You can: explain what each phase of the product or service life cycle is for explain how the needs of the product or service vary across phases of the life cycle, and how a team responds to them
Maintaining delivery momentumUK GDaD PCF	Working (2)	You can: actively address internal risks and issues and know when to escalate them set the team cadence and tempo, ensuring it is sustainable track, manage, escalate and communicate dependencies actively remove or minimise risks, issues or dependencies where possible understand how the risks, issues or dependencies impact the work of a team
Making a process workUK GDaD PCF	Working (2)	You can: guide teams to focus on the output rather than the process help the team to find a process that works for them support teams in establishing a process
PlanningUK GDaD PCF	Awareness (1)	You can: understand the importance of planning and forecasting show an awareness of the different ways to develop a plan
Team dynamics and collaborationUK GDaD PCF	Awareness (1)	You can: explain the importance of team dynamics, collaboration and empowering delivery teams understand the importance of feedback
Understanding health and care servicesThis reference	Awareness (1)	You can: describe the main parts of the health and care system and the services the organisation supports explain why patient safety and confidentiality matter in your work
Clinical risk managementThis reference	Awareness (1)	You can: explain how health IT systems can harm patients, for example through wrong, missing, or delayed information report a possible clinical safety issue through the right route
Information governance and data protectionThis reference	Awareness (1)	You can: follow the organisation's rules for handling personal and health information recognise and report a data breach or near miss

Typical qualifications and experience

Some experience of working in or with a delivery team, or equivalent experience.

Band 5 outline

Knowledge: Professional or technical knowledge, typically from a degree or equivalent experience.
Autonomy: Works to broad objectives within professional standards; plans own work.
Scope: Own professional work within a team or product.
Leadership: May guide and check the work of support staff and apprentices.
Accountability: Quality of own professional work.

Job evaluation (illustrative)

Factor	Level	Level summary	Points
Communication and relationship skills	4	Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.	32
Knowledge, training, and experience	5	Expertise in a specialism, underpinned by theory or practical experience (degree level or equivalent).	120
Analytical and judgemental skills	3	Judgements on a range of facts or situations needing analysis or comparison of options.	27
Planning and organisational skills	3	Plans several complex activities, adjusting plans as needed.	27
Physical skills	2	Skills gained through practice, such as standard keyboard use or driving.	15
Responsibility for patient and client care	1	Helps patients, clients, or relatives during incidental contact.	4
Responsibility for policy and service development	2	Implements policies for own area and proposes changes to its practices.	12
Responsibility for financial and physical resources	1	Takes personal care of equipment and resources used in own work.	5
Responsibility for people	2	Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.	12
Responsibility for information resources	4	Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.	24
Responsibility for research and development	1	Carries out surveys or audits for own work; occasionally takes part in research or testing.	5
Freedom to act	3	Follows defined policies and procedures; work is managed rather than supervised.	21
Physical effort	2	Frequent sitting or standing in a restricted position, or occasional light to moderate effort.	7
Mental effort	3	Frequent concentration on unpredictable work, or occasional prolonged concentration.	12
Emotional effort	1	Rare exposure, or occasional indirect exposure, to distressing circumstances.	5
Working conditions	2	Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.	7
Total (Band 5: 326 to 395)			335