服务设计师
服务设计师端到端地设计医疗卫生和照护服务，从一个人首次需要帮助的那一刻直到照护结束，覆盖数字、电话、纸质和面对面等渠道。他们与患者、照护者、临床医生和照护人员合作，梳理服务的实际运作方式，找出服务辜负人们的地方，并设计安全、简单、公平且能跨组织边界运作的服务。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- UK GDaD PCF 角色
- Service designer (User-centred design)
- ESCO 职业
- user experience analyst (ISCO-08 2511); user interface designer (ISCO-08 2513)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 4 | 助理服务设计师 | Associate service designer | AO/EO | 275 |
| 5 | 初级服务设计师 | Junior service designer | EO/HEO | 335 |
| 6 | 服务设计师 | Service designer | HEO/SEO | 421 |
| 7 | 高级服务设计师 | Senior service designer | SEO/G7 | 475 |
| 8b | 首席服务设计师 | Lead service designer | G7/G6 | 596 |
| 8c | 服务设计主管 | Head of service design | G6 | 634 |
在数字医疗卫生组织中
- 照护路径跨越许多组织和专业，因此服务设计师梳理完整的旅程，包括交接、等待以及患者和照护者为维系照护所做的工作。
- 改变服务的运作方式可能带来新的临床风险，因此服务设计师与临床安全官合作，在新服务模式上线前识别其中的危害。
- 数字服务不得将无法或不愿使用它们的人拒之门外，因此服务设计师在设计数字途径的同时设计协助途径和非数字途径。
- 临床和运营人员是服务的一部分，因此设计必须契合他们的工作流程、工作量和职业职责，而不仅仅是患者的旅程。
UK GDaD PCF 角色描述
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
user experience analyst
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
必备技能和知识（18）
技能与能力
- analyse business requirements
- assess users' interaction with ICT applications
- conduct qualitative research
- conduct quantitative research
- conduct research interview
- create prototype of user experience solutions
- define technical requirements
- execute ICT user research activities
- measure customer feedback
- measure software usability
- report analysis results
- use experience map
知识
可选技能和知识（27）
技能与能力
- apply systemic design thinking
- create website wireframe
- forecast future ICT network needs
- identify ICT user needs
- identify technological needs
- manage localisation
- perform market research
- test system accessibility for users with special needs
- use access control software
知识
- Agile project management
- ICT project management methodologies
- ICT system user requirements
- LDAP
- LINQ
- MDX
- N1QL
- Process-based management
- SPARQL
- World Wide Web Consortium standards
- XQuery
- lean project management
- online moderation techniques
- query languages
- resource description framework query language
- software metrics
- visual presentation techniques
- web analytics
user interface designer
User interface designers are in charge of designing user interfaces for applications and systems. They perform layout, graphics and dialogues design activities as well as adaptation activities.
必备技能和知识（27）
技能与能力
- assess users' interaction with ICT applications
- build business relationships
- create website wireframe
- define technical requirements
- design graphics
- design process
- design user interface
- develop creative ideas
- draw design sketches
- interact with users to gather requirements
- manage online content
- test system accessibility for users with special needs
- translate requirements into visual design
- use an application-specific interface
- use markup languages
- use methodologies for user-centered design
知识
可选技能和知识（68）
技能与能力
- analyse business requirements
- create software design
- manage localisation
- perform online data analysis
- use query languages
知识
- ABAP
- AJAX
- APL
- ASP.NET
- Adobe Illustrator
- Adobe Photoshop
- Agile development
- Agile project management
- Assembly (computer programming)
- C#
- C++
- COBOL
- CoffeeScript
- Common Lisp
- DevOps
- Erlang
- GIMP (graphics editor software)
- Groovy
- Haskell
- ICT project management methodologies
- Java (computer programming)
- JavaScript
- Lisp
- MATLAB
- ML (computer programming)
- Microsoft Visio
- Objective-C
- OpenEdge Advanced Business Language
- PHP
- Pascal (computer programming)
- Perl
- Process-based management
- Prolog (computer programming)
- Prototyping development
- Python (computer programming)
- R
- Rapid application development
- Ruby (computer programming)
- SAP R3
- SAS language
- Scala
- Scratch (computer programming)
- SketchBook Pro
- Smalltalk (computer programming)
- Spiral development
- Swift (computer programming)
- Synfig
- TypeScript
- VBScript
- Visual Basic
- Waterfall development
- augmented reality
- business process modelling
- cognitive psychology
- computer programming
- incremental development
- iterative development
- lean project management
- natural language processing
- quality standards
- screen reader
- software design methodologies
- web based collaborative platforms
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.