行政专员
行政专员通过处理组织的日常行政事务使团队和服务正常运转，包括函件、日程、会议、档案、数据录入、订购和咨询。在数字医疗卫生组织中，他们为数字、临床和综合团队提供支持，并经常处理关于患者和员工的保密信息。
本文由人工智能助手从英文翻译而来，尚未经过母语人士审校。引自英国政府数字与数据专业能力框架（UK GDaD PCF）和 ESCO 的内容保留英文原文。
- 职族
- 综合服务
- UK GDaD PCF 角色
- 无：本参考资料定义该角色
- ESCO 职业
- administrative assistant (ISCO-08 3343); office clerk (ISCO-08 4110)
级别
| 职级 | 角色级别 | UK GDaD PCF 级别 | 英国公务员职等 | 岗位评估分数 |
|---|---|---|---|---|
| 2 | 行政助理 | — | — | 176 |
| 3 | 行政专员 | — | — | 223 |
| 4 | 高级行政专员 | — | — | 277 |
在数字医疗卫生组织中
- 行政专员经常看到关于患者和员工的保密信息，因此严格遵守信息治理规则。
- 咨询可能来自患者、照护人员和公众，一些来电者可能焦虑或痛苦。
- 准确的记录和数据录入很重要，因为错误可能流入临床系统、报告和付款中。
- 许多行政流程正在转向数字工具，因此行政专员帮助测试和采用新的工作方式。
ESCO 职业与技能
ESCO 列出了雇主对每种职业通常需要（必备）或可能需要（可选）的技能和知识。可将其用作发展谈话的检查清单。
administrative assistant
Administrative assistants provide administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.
必备技能和知识（20）
技能与能力
- disseminate general corporate information
- disseminate internal communications
- disseminate messages to people
- draft corporate emails
- ensure proper document management
- file documents
- fill out forms
- handle mail
- keep task records
- maintain statutory books
- manage digital documents
- organise business documents
- organise facilities for office personnel
- perform business research
- perform office routine activities
- plan schedule
- use microsoft office
- use office systems
- use spreadsheets software
知识
可选技能和知识（21）
技能与能力
- coordinate events
- create import-export commercial documentation
- deliver correspondence
- fix meetings
- handle petty cash
- issue sales invoices
- liaise with managers
- maintain internal communication systems
- maintain inventory of office supplies
- manage personnel agenda
- monitor staff absences
- organise travel arrangements for staff
- prepare presentation material
- process commissioned instructions
- provide customer follow-up services
- respect data protection principles
- speak different languages
- use personal organization software
知识
office clerk
Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
必备技能和知识（26）
技能与能力
- align content with form
- apply grammar and spelling rules
- communicate by telephone
- communicate with customers
- deliver correspondence
- disseminate internal communications
- disseminate messages to people
- facilitate access to information
- file documents
- fill out forms
- handle delivered packages
- handle mail
- maintain correspondence records
- manage digital documents
- organise business documents
- organise facilities for office personnel
- perform office routine activities
- prepare correspondence for customers
- process commissioned instructions
- process data
- route correspondence to business departments
- use different communication channels
- use office systems
- use spreadsheets software
知识
可选技能和知识（22）
技能与能力
- communicate with customer service department
- digitise documents
- draft corporate emails
- ensure proper document management
- issue sales invoices
- keep records of customer interaction
- maintain internal communication systems
- maintain inventory of office supplies
- manage digital archives
- monitor staff absences
- perform cleaning duties
- process customer orders
- respect data protection principles
- serve beverages
- translate keywords into full texts
- use free typing techniques
- use microsoft office
- use personal organization software
- use software for data preservation
知识
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.