User experience insight analysis

User experience insight analysis involves identifying, analysing and interpreting insights into the quality of the user's experience to ensure outcomes meet business and user needs.

Imenukuliwa kutoka UK GDaD PCF.

Viwango

1. Uelewa: You can:

explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues
describe user insight artefacts generated by other professions and how they add value
explain the importance of making data-informed decisions based on user experience findings
2. Utendaji: You can:

contribute to the analysis of user journeys and interactions
use available quantitative and qualitative evidence to identify pain points for users
identify where additional evidence is needed to understand user experience
communicate how identified issues affect users and service outcomes
3. Mtaalamu: You can:

synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
identify patterns, root causes, and opportunities for improvement across journeys
ensure user experience insights are clearly linked to requirements, priorities, and design decisions
identify priorities for improving user experience, taking into consideration business and technical constraints
4. Bingwa: You can:

define and promote standards for analysing and improving user experience across service
advocate for user experience insights to be included in appropriate decisions about strategy, prioritisation, and investment
identify systemic issues and opportunities across multiple end-to-end user journeys

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Ujuzi wa karibu zaidi wa ESCO

assess users' interaction with ICT applications (ulinganifu wa karibu)
measure software usability (ulinganifu mwembamba)
measure customer feedback (ulinganifu mwembamba)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Ngazi za majukumu zinazotarajia ujuzi huu

Ngazi ya jukumu	Jukumu	Daraja	Kiwango kinachotarajiwa
Mchambuzi mdogo wa biashara	Mchambuzi wa biashara	5	Uelewa
Mchambuzi wa biashara	Mchambuzi wa biashara	6	Utendaji
Mchambuzi mwandamizi wa biashara	Mchambuzi wa biashara	7	Mtaalamu
Mchambuzi kiongozi wa biashara	Mchambuzi wa biashara	8a	Mtaalamu
Mkuu wa uchambuzi wa biashara	Mchambuzi wa biashara	8c	Mtaalamu