Meneja wa matatizo
Mameneja wa matatizo hupata na kurekebisha visababishi vya msingi vya matukio, ili hitilafu zisitokee tena. Huchambua data za matukio, huendesha uchunguzi wa visababishi vya msingi, hurekodi makosa yanayojulikana na njia mbadala, na kufuatilia marekebisho pamoja na timu za kiufundi na wasambazaji. Katika huduma za afya, hitilafu zinazojirudia katika mifumo ya kitabibu hupoteza muda wa kitabibu, hupunguza imani, na zinaweza kuunda hatari za usalama wa mgonjwa, hivyo kuziondoa ni muhimu.
Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.
- Familia
- Uendeshaji wa TEHAMA
- Jukumu la UK GDaD PCF
- Problem manager (IT operations)
- Taaluma za ESCO
- ICT operations manager (ISCO-08 1330)
- Kwenye GitHub
- Hati ya jukumu · Data za jukumu
Ngazi
| Daraja | Ngazi ya jukumu | Kiwango cha UK GDaD PCF | Madaraja ya Utumishi wa Umma | Alama za tathmini ya kazi |
|---|---|---|---|---|
| 5 | Mchambuzi wa matatizo | Problem analyst | EO/HEO | 358 |
| 6 | Meneja wa matatizo | Problem manager | HEO/SEO | 428 |
Katika taasisi ya huduma za afya za kidijitali
- Hitilafu ndogo zinazojirudia, kama vile kuingia polepole au kushindwa kuchapisha wodini, huongezeka kuwa muda wa kitabibu uliopotea, hivyo mameneja wa matatizo hutafuta mifumo pamoja na hitilafu kubwa.
- Baadhi ya matatizo huunda hatari za usalama wa kitabibu, kama vile matokeo kutofika kwa daktari sahihi, na hutathminiwa pamoja na afisa wa usalama wa kitabibu.
- Uchunguzi wa visababishi vya msingi mara nyingi huhusisha wasambazaji wa mifumo ya kitabibu, na husimamiwa kupitia mikataba na viwango vya huduma.
- Njia mbadala za mifumo ya kitabibu lazima ziwe salama na kuelezwa wazi kwa wafanyakazi wa kitabibu.
Maelezo ya jukumu la UK GDaD PCF
Problem managers aim to resolve and control the root causes of incidents caused by errors within the IT infrastructure. In this role, you will be expected to work to prevent the recurrence of these incidents.
Taaluma na ujuzi wa ESCO
ESCO huorodhesha ujuzi na maarifa ambayo waajiri kwa kawaida huhitaji (muhimu) au wanaweza kuhitaji (hiari) kwa kila taaluma. Yatumie kama orodha ya ukaguzi kwa mazungumzo ya maendeleo.
ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Ujuzi na maarifa ya Muhimu (18)
Ujuzi na umahiri
- attend to ICT systems quality
- define technology strategy
- design process
- develop ICT workflow
- improve business processes
- maintain relationship with suppliers
- manage budgets
- manage changes in ICT system
- manage staff
- oversee quality control
- perform project management
- track key performance indicators
- train employees
- use ICT ticketing system
- use different communication channels
Maarifa
Ujuzi na maarifa ya Hiari (23)
Ujuzi na umahiri
- apply organisational techniques
- comply with legal regulations
- coordinate technological activities
- develop information standards
- implement ICT risk management
- implement ICT security policies
- implement a virtual private network
- manage contracts
- perform procurement processes
- provide cost benefit analysis reports
- recruit employees
Maarifa
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.