Mtafiti wa watumiaji

Watafiti wa watumiaji huzisaidia timu kuelewa watu wanaotumia na kutoa huduma za afya na matunzo, wakiwemo wagonjwa, walezi, madaktari na wafanyakazi wa matunzo. Hupanga na kufanya utafiti kwa usalama na kimaadili, hugeuza wanachojifunza kuwa uelewa ulio wazi, na kuhakikisha maamuzi kuhusu huduma za afya za kidijitali yanategemea ushahidi wa mahitaji halisi, ikiwemo mahitaji ya watu wanaopata huduma ngumu zaidi kuzitumia.

Tafsiri hii ilifanywa kutoka Kiingereza na msaidizi wa akili bandia na bado haijakaguliwa na mzungumzaji asilia. Nukuu kutoka UK GDaD PCF (Mfumo wa Uwezo wa Taaluma ya Kidijitali na Data wa Serikali ya Uingereza) na ESCO zinabaki kwa Kiingereza.

Familia: Usanifu unaomlenga mtumiaji
Jukumu la UK GDaD PCF: User researcher (User-centred design)
Taaluma za ESCO: user experience analyst (ISCO-08 2511)
Kwenye GitHub: Hati ya jukumu · Data za jukumu

Ngazi

Daraja	Ngazi ya jukumu	Kiwango cha UK GDaD PCF	Madaraja ya Utumishi wa Umma	Alama za tathmini ya kazi
4	Mtafiti msaidizi wa watumiaji	Associate user researcher	AO/EO	281
5	Mtafiti mdogo wa watumiaji	Junior user researcher	EO/HEO	342
6	Mtafiti wa watumiaji	User researcher	HEO/SEO	427
7	Mtafiti mwandamizi wa watumiaji	Senior user researcher	SEO/G7	484
8b	Mtafiti kiongozi wa watumiaji	Lead user researcher	G7/G6	591
8c	Mkuu wa utafiti wa watumiaji	Head of user research	G7/G6	650

Katika taasisi ya huduma za afya za kidijitali

Washiriki wa utafiti mara nyingi ni wagonjwa, wana wasiwasi, au wako katika mazingira hatarishi, hivyo watafiti hupanga kwa makini ridhaa yenye ufahamu, ulinzi wa watu na ustawi wa washiriki.
Utafiti unaweza kusikia kuhusu uzoefu wenye kuhuzunisha wa ugonjwa, kufiwa, au matunzo duni, hivyo watafiti wanahitaji msaada kudhibiti athari za kihisia kwao wenyewe na timu yao.
Madaktari na wafanyakazi wa matunzo wana muda mdogo mbali na wagonjwa, hivyo watafiti hupanga utafiti katika mazingira ya kitabibu bila kuvuruga matunzo, mara nyingi kupitia uchunguzi na vikao vifupi.
Baadhi ya utafiti huhesabiwa kuwa utafiti rasmi wa afya au hutumia data za wagonjwa, hivyo watafiti wanahitaji kujua ni lini idhini ya maadili au ya usimamizi wa utafiti na ukaguzi wa ulinzi wa data vinatumika.
Ukosefu wa usawa wa afya ni halisi, hivyo watafiti hufanya juhudi za makusudi kujumuisha watu wenye ujuzi mdogo wa kidijitali, walemavu, au wenye Kiingereza kidogo, na watu wanaotumia huduma kwa uchache zaidi.

Maelezo ya jukumu la UK GDaD PCF

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Taaluma na ujuzi wa ESCO

ESCO huorodhesha ujuzi na maarifa ambayo waajiri kwa kawaida huhitaji (muhimu) au wanaweza kuhitaji (hiari) kwa kila taaluma. Yatumie kama orodha ya ukaguzi kwa mazungumzo ya maendeleo.

user experience analyst

http://data.europa.eu/esco/occupation/faed411a-f920-4100-86a8-b877928b429c · Msimbo wa ESCO 2511.19 · ISCO-08 2511 Systems analysts

User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

Ujuzi na maarifa ya Muhimu (18)

Ujuzi na umahiri

Maarifa

Ujuzi na maarifa ya Hiari (27)

Ujuzi na umahiri

Maarifa

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.