Troubleshooting and problem resolution

Цитата из UK GDaD PCF.

Уровни

1. Осведомлённость

You can:

• show an awareness of different technology capabilities
• demonstrate basic troubleshooting capability

2. Рабочий

You can:

• troubleshoot and identify problems across different technology capabilities

3. Практик

You can:

• break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities

4. Эксперт

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Ближайшие навыки ESCO

• perform ICT troubleshooting (точное соответствие)
• solve ICT system problems (близкое соответствие)
• root cause analysis (более узкое понятие)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Уровни ролей, ожидающие этот навык