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Operational management

Operational management involves ensuring the operational processes of a product or service are effective and robust.

UK GDaD PCF에서 인용.

수준

1. 인지

You can:

  • explain the operational processes of running and maintaining a product or service
  • fix operational issues, under supervision
2. 실무

You can:

  • contribute to the design of operational processes for the running and maintenance of products and services
  • identify and share opportunities for improvements to operational processes
  • fix operational issues, with some support
3. 실천가

You can:

  • design operational processes for throughout the service life cycle
  • redesign and amend existing operational processes
  • fix complex operational issues
  • act as an escalation point for operational issues
  • work closely with operational delivery teams
4. 전문가

You can:

  • ensure a scalable operating model is in place to provide a resilient, high quality service
  • coordinate teams from operations, policy, digital and delivery to operate and iterate a service
  • ensure teams understand the importance of efficient service operations
  • identify and overcome operational constraints
  • act as the escalation point for major operational issues

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

가장 가까운 ESCO 스킬

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

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