Operational management
Operational management involves ensuring the operational processes of a product or service are effective and robust.
수준
- 1. 인지
You can:
- explain the operational processes of running and maintaining a product or service
- fix operational issues, under supervision
- 2. 실무
You can:
- contribute to the design of operational processes for the running and maintenance of products and services
- identify and share opportunities for improvements to operational processes
- fix operational issues, with some support
- 3. 실천가
You can:
- design operational processes for throughout the service life cycle
- redesign and amend existing operational processes
- fix complex operational issues
- act as an escalation point for operational issues
- work closely with operational delivery teams
- 4. 전문가
You can:
- ensure a scalable operating model is in place to provide a resilient, high quality service
- coordinate teams from operations, policy, digital and delivery to operate and iterate a service
- ensure teams understand the importance of efficient service operations
- identify and overcome operational constraints
- act as the escalation point for major operational issues
Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.
가장 가까운 ESCO 스킬
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.
이 스킬을 기대하는 역할 수준
| 역할 수준 | 역할 | 밴드 | 기대 수준 |
|---|---|---|---|
| 서비스 오너 | 서비스 오너 | 8b | 전문가 |
| 시니어 서비스 오너 | 서비스 오너 | 8c | 전문가 |