Employee relations casework

Original to this reference.

Levels

1. Awareness

You can:

• explain the main stages of conduct, capability, grievance, and attendance procedures
• take accurate notes at formal meetings and keep case records confidential

2. Working

You can:

• advise managers on straightforward cases and the next step in a procedure
• support investigations, prepare case papers, and arrange hearings
• work constructively with staff representatives on individual cases

3. Practitioner

You can:

• manage a caseload of complex cases, advising hearing panels on fair outcomes
• carry out or lead investigations, including those linked to incidents or safeguarding
• use early resolution and mediation to settle disputes before they escalate
• spot trends in cases and act on their causes

4. Expert

You can:

• lead the organisation's approach to employee relations and partnership working
• handle the most sensitive or high-risk cases, including employment claims
• negotiate collective agreements and resolve collective disputes

Closest ESCO skills

• manage employee complaints (narrow match)
• apply conflict management (close match)
• liaise with union officials (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill