Human resources officer
HR officers and advisers run the organisation's core people services, from contracts, starters, and changes to advice on people policies and support for managers with employee relations cases. They keep employment records accurate and confidential, help managers treat staff fairly and lawfully, and support the people who run digital and clinical services that never close.
- Family
- Human resources
- UK GDaD PCF role
- None: this reference defines the role
- ESCO occupations
- human resources assistant (ISCO-08 4416); human resources officer (ISCO-08 2423)
- On GitHub
- Role document · Role data
Levels
| Band | Role level | UK GDaD PCF level | Civil Service grades | Job evaluation points |
|---|---|---|---|---|
| 3 | HR assistant | — | — | 229 |
| 4 | HR officer | — | — | 276 |
| 5 | HR adviser | — | — | 345 |
| 6 | Senior HR adviser | — | — | 416 |
In a digital health care organisation
- Many staff work in services that run 24 hours a day, so HR teams advise on shift patterns, on-call and standby arrangements, rest breaks, and working time.
- Some cases are linked to patient safety incidents, safeguarding concerns, or professional registration, so HR staff work closely with clinical leads and follow the right processes for each.
- Digital, data, and technology staff are in short supply, so fair and quick HR processes, from contracts to flexible working requests, help the organisation keep the people it has.
- HR records are highly confidential personal data, and some include health information, so HR staff apply information governance rules every day.
- Staff in this reference are paid on a banded pay structure with job evaluation, so HR staff explain how bands, increments, and allowances work.
ESCO occupations and skills
ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.
human resources assistant
Human resources assistants provide support in all the processes and efforts carried by human resources managers. They help in the preparation of recruitment processes by scanning CVs and narrowing the selection to the most suitable candidates. They perform administrative tasks, prepare communications and letters, and perform the tabulation of the surveys and assessments carried out by the department.
Essential skills and knowledge (17)
Skills and competences
- administer appointments
- apply company policies
- assess character
- communicate by telephone
- document interviews
- fix meetings
- hire human resources
- identify with the company's goals
- listen actively
- maintain professional administration
- manage payroll reports
- observe confidentiality
- profile people
- support managers
- use communication techniques
- write work-related reports
Knowledge
Optional skills and knowledge (21)
Skills and competences
- apply knowledge of human behaviour
- assist employee health programmes
- coach employees
- disseminate messages to people
- ensure gender equality in the workplace
- gather feedback from employees
- identify necessary human resources
- interview people
- introduce new employees
- manage employee complaints
- manage payroll
- negotiate employment agreements
- negotiate with employment agencies
- recruit employees
- support employability of people with disabilities
Knowledge
human resources officer
Human resources officers develop and implement strategies that help their employers select and retain appropriately qualified staff within that business sector. They recruit staff, prepare job advertisements, interview and short-list people, negotiate with employment agencies, and set up working conditions. Human resources officers also administer the payroll, review salaries and advise on remuneration benefits and employment law. They arrange for training opportunities to enhance employees' performance.
Essential skills and knowledge (21)
Skills and competences
- apply company policies
- assess character
- build trust
- develop professional network
- document interviews
- fix meetings
- hire human resources
- identify with the company's goals
- interview people
- listen actively
- manage payroll
- negotiate employment agreements
- observe confidentiality
- profile people
- recruit employees
- use communication techniques
- write work-related reports
Knowledge
Optional skills and knowledge (26)
Skills and competences
- administer appointments
- apply knowledge of human behaviour
- apply social media marketing
- assist employee health programmes
- coach employees
- communicate by telephone
- determine salaries
- develop employee retention programs
- ensure gender equality in the workplace
- evaluate training
- gather feedback from employees
- give advice on personal matters
- identify necessary human resources
- manage budgets
- mentor individual employees
- monitor company policy
- negotiate with employment agencies
- organise staff assessment
- promote human rights
- support employability of people with disabilities
- train employees
Knowledge
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.