Communicating between the technical and non-technical

Được trích dẫn từ UK GDaD PCF.

Các mức

1. Nhận biết

You can:

• explain why it's important to communicate technical concepts in non-technical language
• explain the types of communication that can be used with internal and external stakeholders, and their impact

2. Vận dụng

You can:

• communicate effectively with technical and non-technical stakeholders
• support and host discussions within a multidisciplinary team, with potentially difficult dynamics
• be an advocate for the team externally
• manage differing stakeholder perspectives

3. Thành thạo

You can:

• listen to and interpret the needs of technical and non-technical stakeholders, and manage their expectations
• manage active and reactive communication
• support or host difficult discussions within the team or with diverse senior stakeholders

4. Chuyên gia

You can:

• mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels
• manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales
• speak on behalf of, and represent the community to, large audiences inside and outside the organisation

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Kỹ năng ESCO gần nhất

• apply technical communication skills (khớp hoàn toàn)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Các cấp vai trò kỳ vọng kỹ năng này