Operational management

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• explain the operational processes of running and maintaining a product or service
• fix operational issues, under supervision

2. Working

You can:

• contribute to the design of operational processes for the running and maintenance of products and services
• identify and share opportunities for improvements to operational processes
• fix operational issues, with some support

3. Practitioner

You can:

• design operational processes for throughout the service life cycle
• redesign and amend existing operational processes
• fix complex operational issues
• act as an escalation point for operational issues
• work closely with operational delivery teams

4. Expert

You can:

• ensure a scalable operating model is in place to provide a resilient, high quality service
• coordinate teams from operations, policy, digital and delivery to operate and iterate a service
• ensure teams understand the importance of efficient service operations
• identify and overcome operational constraints
• act as the escalation point for major operational issues

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• operations management (close match)
• coordinate operational activities (close match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill