Managing, reporting and resolving defects

Quoted from the UK GDaD PCF.

Levels

1. Awareness

You can:

• explain how to report and track defects
• follow a defect management process to report, communicate and maintain defects with appropriate information
• retest and escalate defects when needed

2. Working

You can:

• collaborate with others to create a defect management process to report, communicate and resolve defects, with support
• critically assess dependencies, defects and risks, with support
• contribute to mitigation and contingency plans
• clearly communicate risks and the impact of defects to stakeholders

3. Practitioner

You can:

• contribute to developing standards for defect management processes
• manage and escalate dependencies, defects and risks across teams
• contribute to mitigation and contingency plans across teams
• use defect patterns and trends to make recommendations on testing and quality approaches, with support
• manage stakeholder expectations and communications during defect resolution

4. Expert

You can:

• lead and coach others in improving test and defect management processes
• support others in assessing complex and challenging defects across the organisation
• lead and coach others in using defect patterns and trends to make tactical and strategic recommendations
• influence improvements to quality processes, informed by defect patterns and trends

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

Closest ESCO skills

• report test findings (close match)
• software anomalies (narrow match)
• debug software (narrow match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill