Service owner

Service owners are accountable leaders for a digital health service from end to end, across its digital, operational, and clinical parts. They bring together multidisciplinary teams and service partners, set the service's strategy and priorities, own its budget and performance, and make sure it delivers safe, high-quality outcomes and benefits for patients, clinicians, and care staff.

Family: Product and delivery
UK GDaD PCF role: Service owner (Product and delivery)
ESCO occupations: ICT product manager (ISCO-08 1330)
On GitHub: Role document · Role data

Levels

Band	Role level	UK GDaD PCF level	Civil Service grades	Job evaluation points
8b	Service owner	Service owner	G7/G6	600
8c	Senior service owner	Service owner	G7/G6	634

In a digital health care organisation

A digital health service is part of a wider care service, so service owners work as equals with clinical and operational leaders and share accountability for the patient's whole experience.
The service owner is accountable for the service's clinical risk being managed, working with the clinical safety officer and accepting residual risk at the right level.
Services handle confidential health information, so service owners make sure information governance, data protection, and cyber security are in place and reviewed.
Live services that support care must be resilient, so service owners make sure business continuity, incident response, and supplier support meet clinical needs.
Benefits in care must be measured and reported, so service owners keep performance indicators that cover safety, quality, access, equity, and cost.

UK GDaD PCF role description

A service owner is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk management and decision making for teams in line with department, policy and user outcomes.
In this role, you will:
define success and quality measures for a service, driving continuous improvement towards these measures
inform and influence stakeholders, getting consensus that enables work to progress
ensure the delivery of change that realises the outcomes and benefits of your service

Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright.

ESCO occupations and skills

ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.

ICT product manager

http://data.europa.eu/esco/occupation/a79170ad-0b7b-4697-864f-1748359aa10a · ESCO code 1330.6 · ISCO-08 1330 Information and communications technology service managers

ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.

Essential skills and knowledge (23)

Skills and competences

Knowledge

Optional skills and knowledge (27)

Skills and competences

Knowledge

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.