Office administration

Running the administrative processes that keep a team or service working, such as filing, ordering, data entry, records, and following office procedures.

Original to this reference.

Levels

1. Awareness: You can:

follow office procedures for filing, ordering, and data entry
keep accurate records of your own work
2. Working: You can:

run a range of administrative processes for a team with little supervision
spot and fix errors in records and data
suggest simpler ways of working
3. Practitioner: You can:

organise the administrative support for a service or directorate
write and improve administrative procedures
train and check the work of other administrators
4. Expert: You can:

design administrative services across the organisation
lead the move to simpler, digital administrative processes

Closest ESCO skills

perform clerical duties (close match)
office administration (close match)
perform office routine activities (close match)

Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.

Role levels that expect this skill

Role level	Role	Band	Expected level
Administrative assistant	Administrator	2	Awareness
Administrator	Administrator	3	Working
Senior administrator	Administrator	4	Practitioner
Executive assistant	Executive assistant	4	Working
Records assistant	Health records officer	2	Awareness
Project support officer	Project support officer	3	Working