Contract manager
Contract managers make sure the organisation gets what it pays for after a contract is signed. They manage supplier performance, payments, changes, disputes, renewals, and exit, and build relationships with key suppliers. In a digital health care organisation many of the most important contracts are for clinical systems, cloud hosting, and technology services that patients and staff rely on every day.
- UK GDaD PCF role
- None: this reference defines the role
- ESCO occupations
- contract manager (ISCO-08 2619)
- On GitHub
- Role document · Role data
Levels
| Band | Role level | UK GDaD PCF level | Civil Service grades | Job evaluation points |
|---|---|---|---|---|
| 7 | Contract manager | — | — | 485 |
| 8a | Senior contract manager | — | — | 553 |
| 8b | Lead contract manager | — | — | 595 |
In a digital health care organisation
- Clinical system outages or failures can affect patient care, so contract managers monitor availability, incident response, and support levels closely and use contract remedies when needed.
- Suppliers often process patient data, so contracts are managed with information governance and security colleagues, including data protection terms, audits, and breach handling.
- Exit and data return must be planned from the start, so that patient records can move to a new system in a usable format and old copies are securely deleted.
- Contract changes must follow public procurement rules, so contract managers check whether a change needs a new procurement.
- Supplier releases can change how a clinical system behaves, so contract managers make sure suppliers meet clinical safety obligations.
ESCO occupations and skills
ESCO lists the skills and knowledge that employers usually need (essential) or may need (optional) for each occupation. Use them as a checklist for development conversations.
contract manager
Contract managers oversee the respect of awarded contracts to ensure that services are delivered as foreseen and that each step of the delivery is properly documented. They act as the main point of contact for suppliers on contractual matters and report back to their leadership. They implement financial and operational controls and ensure compliance with all reporting requirements.
Essential skills and knowledge (29)
Skills and competences
- adapt to changing situations
- address problems critically
- adhere to organisational code of ethics
- adhere to organisational guidelines
- apply certification and payment procedures
- cooperate with colleagues
- develop performance orientation in public administration
- implement procurement of innovation
- implement risk management in procurement
- implement sustainable procurement
- keep up-to-date with regulations
- maintain relationship with suppliers
- manage contract disputes
- manage contracts
- manage procurement planning
- manage relationships with stakeholders
- negotiate buying conditions
- negotiate improvement with suppliers
- negotiate supplier arrangements
- perform contract reporting and evaluation
- use communication techniques
Knowledge
Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU.