role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
User researcher	Head of user research	8c	Agile research practices	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4; http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb	expert	4	You can: - advocate for agile working at the organisational level and with senior stakeholders - help organisations adopt agile research practices - set standards and expectations of how research insights should be delivered to support delivery by agile teams - coach and guide other user researchers to adopt agile ways of working					
User researcher	Head of user research	8c	Analysis and synthesis	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/f715be1d-5fc4-49d3-82a5-0b8090d12849; http://data.europa.eu/esco/skill/fa465db3-56e8-4b5d-a781-e2a313a4ed2d	expert	4	You can: - help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings					
User researcher	Head of user research	8c	Inclusive research	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/bcd2ce08-ba12-4d66-865f-f4ba36419707; http://data.europa.eu/esco/skill/cd50d616-1f8b-481e-983f-68d2674ff82d	expert	4	You can: - help organisations understand the diversity of users of government services - guide organisations to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users					
User researcher	Head of user research	8c	Research management, leadership and assurance	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/f88cb903-83a2-44a3-98a8-e72180ec37a9; http://data.europa.eu/esco/skill/39f67488-cfd3-4370-8d7e-da98163102d9; http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207	expert	4	You can: - establish and align user research programmes and teams to meet organisational goals - synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap - set and assure good practice user research standards for the organisation, including ethics and safeguarding - assure user research quality across the organisation					
User researcher	Head of user research	8c	Stakeholder relationship management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34; http://data.europa.eu/esco/skill/eade4171-3d57-4fb2-9518-44d5a1da4ff5	expert	4	You can: - direct the stakeholder relationship strategy for your teams - ensure stakeholder's objectives are set and support teams to meet them - influence and negotiate with senior stakeholders to resolve issues and enable progress					
User researcher	Head of user research	8c	User research methods	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/a4c2aa71-086f-4a46-b481-2619673c9dfe; http://data.europa.eu/esco/skill/896563fc-6255-4419-89c2-ffed30159ad6; http://data.europa.eu/esco/skill/5e14de3d-d055-427e-9f5b-eb068f56b019	expert	4	You can: - help an organisation adopt a wide range of user research methods - lead a community of practice to help an organisation continually assure, improve and innovate their user research					
User researcher	Head of user research	8c	User-centred practice and advocacy	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4; http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54	expert	4	You can: - find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users - ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour - help an organisation understand the complete journey of the user and use this knowledge to improve their services					
User researcher	Head of user research	8c	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	expert	4	You can: - shape organisational strategy using a deep understanding of the health and care system - represent the organisation with health and care partners and leaders - anticipate how policy and service changes will affect digital services and care 					
User researcher	Head of user research	8c	Ethical research with patients and care staff	this reference		http://data.europa.eu/esco/skill/833289fa-3646-4010-9d9e-93ba8c9ef2d8; http://data.europa.eu/esco/skill/33c01497-8264-4773-81dd-6096ad512f02	expert	4	You can: - set the organisation's standards for ethical research with patients, carers, and care staff - assure research practice across teams and advise on high-risk research - represent research practice to ethics, safeguarding, and governance bodies 					
User researcher	Head of user research	8c	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	practitioner	3	You can: - lead data protection impact assessments and information sharing agreements - advise teams on lawful basis, consent, confidentiality, and retention - investigate incidents and recommend improvements 					
User researcher	Head of user research	8c	Equality, diversity, and inclusion	this reference		http://data.europa.eu/esco/skill/f0b45409-42ca-42bc-a701-041e594d0657; http://data.europa.eu/esco/skill/b55f61a4-5f9e-4741-ba95-9ac04b64119b	expert	4	You can: - set inclusion strategy and hold the organisation to account for it - lead culture change on equality, diversity, and inclusion 					
User researcher	Head of user research	8c	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	working	2	You can: - take part in hazard workshops and contribute to a hazard log - follow the clinical risk management process for your work - provide evidence for a clinical safety case, such as test results 					
User researcher	Head of user research	8c	People management	this reference		http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb; http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d	expert	4	You can: - lead managers and shape the culture of a large area - design workforce plans and organisational change - coach leaders and resolve complex people issues 					
User researcher	Head of user research	8c	Budget management	this reference		http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea; http://data.europa.eu/esco/skill/74688c5d-2af1-4f7a-9d1c-00e808eaa1e6	working	2	You can: - track spending against a small budget and raise variances - authorise spending within your limit